Austin Health is the major provider of tertiary health services, health professional education, and research across three campuses in the Northeast of Melbourne and state-wide. We have a highly engaged, diverse, and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.
About Language Services The Language Services Office is equipped with 16 telephone lines across the Repat and Austin Campuses and is open Mon – Fri 8:30am – 4:30pm. For patients with limited English proficiency or who use sign language, interpreters play an essential role in ensuring access to services and meaningful participation in the care they receive at Austin Health.
About the role The casual Admin Officer position sits within the Language Services Department which reports to the Manager of Language Services. The Language Services Department has offices at both the Austin and Heidelberg Repatriation Hospital campuses. You will work collaboratively with other staff members within the department as well as liaise with health professionals and stakeholders internally and externally to Austin Health.
A regular day will see you: Handle consumers and stakeholders' queries in person, over the phone, or via email.Maintain accurate statistics of bookings undertaken on the Interpreter Management System (IMS) in a timely manner – training will be provided.Assist with the booking, rescheduling, and confirmation of appointments.Ensure sufficient amounts of consumables are available in an office environment.About you As the casual Admin Officer, you will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You will bring energy and drive to your work and have a keen interest in developing your skillset.
To be successful in this role, you will bring with you:
A patient and customer-focused approach to care delivery.Excellent communication and problem-solving skills.Flexibility to work a variety of shifts.Demonstrate cultural sensitivity and show commitment to fostering an inclusive environment.Previous experience of IMS desirable.Previous experience of language support in a healthcare setting desirable.Working at Austin Health means enjoying a strong sense of purpose and engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
Greater take-home pay through generous salary packaging.A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program.Mentoring and career development opportunities.Onsite childcare, easy access via public transport, car parking, and end-of-journey facilities for cyclists.Work with us! We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+, and people of all ages and cultures.
If you feel this role is right for you, we encourage your early application. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.
All appointments are made subject to a satisfactory National Police Check and, if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process or have questions about this opportunity, you are welcome to reach out to the hiring manager: Bonita Leung at ******.
Interested in finding out more about this opportunity? Read the position description for further details.
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