The Activation Specialist is at the forefront of inbound inquiries, engaging with prospects who reach out to ActiveCampaign through chat and Zendesk. Their mission is not only to address inquiries but also to close transactional deals and identify larger opportunities to connect with the Sales team.
What your day could consist of: Timely and Effective Communication: Respond promptly to inquiries via live chat and tickets, ensure clear and accurate information is provided, create a positive customer experience through effective communication. Opportunity Identification: Discern potential larger opportunities during interaction, recognize situations requiring sales expertise, identify and capitalize on transactional opportunities. Sales Partnership: Collaborate with the sales team to provide the necessary information, assist in the pursuit and closure of deals arising from chat engagements, and support the sales process by offering context and relevant details. Transactional Deal Closure: Utilize effective sales tactics to close transactional deals, understand and address customer needs and preferences, and navigate the sales process efficiently to meet individual and team goals. Continuous Process Improvement: Provide feedback on customer queries for process optimization, collaborate with cross-functional teams to improve efficiency, and regularly review and update strategy based on performance analysis. What is needed: A Bachelor's degree in a relevant field (Business, Marketing, Communications) preferred, not required. 0-1 year experience in a customer-facing role (Sales / Success experience preferred). Familiarity with SaaS/Martech industry, understanding of key trends, and knowledge of competitive landscape (Preferred). Strong written and verbal communication skills. Ability to adapt to evolving commercial strategies, changing market conditions, and dynamic/varied prospect needs. Proven ability to address challenges, objections, and obstacles. Commitment to achieving results and a history of taking initiative to drive success. Understanding/experience in adopting a customer-centric mindset, focusing on customer needs and providing tailored solutions. Willingness to continuously learn and stay updated on industry trends, commercial methodologies, and product knowledge. Strong time management skills. Experience using technology and software tools, as the role involves showcasing the product and using internal systems. About ActiveCampaign: ActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on ActiveCampaign's mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don't just celebrate our differences, we believe our diversity is what empowers our innovation and success.
Perks and benefits: At ActiveCampaign, we prioritize employees' well-being and professional growth by cultivating a culture centered on collaboration and innovation. When you join our team, you'll not only have the opportunity to make a significant impact, but also enjoy a range of benefits tailored to support your personal and career development.
Here are some of the benefits we offer: - Comprehensive medical and dental benefits paid 100% by ActiveCampaign for you and 50% for your dependents.
- Complimentary access to mental health resources through Calm and TELUS Health EAP.
- Generous paid time off and leave of absence options.
- A quarterly home office stipend to cover at-home workspace expenses.
- Access to professional development resources through LinkedIn Learning.
- Baby swag for every baby born and/or adopted - we love to see our AC family grow!
- After five years of service, you'll be eligible for a four-week paid sabbatical leave, accompanied by a sabbatical leave bonus.
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our core values: - Start with trust.
- Make the customer a hero.
- Cultivate inclusion & diversity.
- Iterate everything, wisely.
- Create WOW.
- Pursue growth with gratitude.
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