illion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion is headquartered in Melbourne with offices in all major metropolitan cities across Australia and New Zealand. Our team works with leading brands in our region to bring data & analytics to life.We are seeking a professional and customer-focused Account Manager to join our SaaS company. In this role, you will be responsible for managing and growing client relationships, ensuring customer success, and driving revenue growth.This role can be based in Melbourne, Sydney, or Perth. (Working hours will be AEST)Job DescriptionManage and nurture existing client relationships to ensure high satisfaction and retention.Develop and implement strategic account plans to drive growth and maximize client value.Collaborate with internal teams (e.g., sales, product, support) to ensure seamless client experiences.Identify and pursue upselling and cross-selling opportunities within your account portfolio.Monitor and report on key account performance metrics and client health indicators.Conduct regular client meetings, product demonstrations, and business reviews.Proactively address client concerns and escalate issues when necessary.Stay up-to-date with industry trends and product developments to provide valuable insights to clients.QualificationsProven track record in account management or sales, preferably in the SaaS industry.3-5 years of experience in SaaS account management or a similar client-facing role.Strong communication and interpersonal skills with the ability to build and maintain relationships at all levels.Proficiency in CRM software and project management tools.Excellent presentation and negotiation skills.Analytical mindset with the ability to interpret data and generate actionable insights.Bachelor's degree in Business, Marketing, or a related field (preferred).In-depth knowledge of the SaaS industry and software implementation processes.Demonstrated problem-solving skills and ability to work effectively under pressure.Self-motivated with a results-driven approach and a passion for customer success.Collaborative team player with the ability to work cross-functionally.Additional InformationCultureThere has never been a better time to join illion. Our business is transforming with a strong focus on the value of our people and our customers. Our strong business leaders are modernizing our culture and empowering our team to reach their full potential.Flexible working environment.Generous Incentive & Commissions Program.Team Member Benefit Program - Discounts and offers on fitness, health insurance, and more.How to ApplyTo apply, please click the "Apply Now" button and we will be in touch shortly.Due to the sensitive data that illion works with, employment at illion is subject to employees having full working rights for the UK and successful completion of a Criminal Record Check.Here at illion, we value diversity and inclusion and believe that we are able to grow and learn better together with a diverse team of employees. By joining illion you'll be part of an inclusive culture that celebrates a diversity of cultures, skill sets, educations, and opinions. People from all culturally diverse backgrounds are encouraged to apply.
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