Landis+Gyr is a leading global provider of integrated energy management solutions.
We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption.
Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023.
With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents.
For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.
Join us at Landis+Gyr, where we manage energy better!
Key Purpose of Role: The Account Manager (AM) position is responsible for maximizing revenue from key client accounts in order to achieve agreed revenue targets/ sales quotas and ensure complete customer satisfaction when dealing with the organization.
Areas of Responsibility:Retain Account• Provide monthly reports utilizing performance against budget, forecast and projected figures.
• Monitor in-house procedures through key performance indicators and minimize exposure to risk.• Provide a professional and credible company image in the market place in keeping with company policy.• Oversee the administration of contracts with regard to customer related modifications and changes in delivery or commercial conditions.• Maintain and analyze records of order volumes, price fluctuations and competitor activity• Liaise with other department managers on issues likely to affect Landis + Gyr, such as technical issues, cost trends, plant loading, and quality.• Liaise between the marketing and product management on customer and product related issues.• Liaise and cooperate with other departments within Landis + Gyr for maximum effectiveness of the business.
Build Account• Formulating, implementing and managing strategic business plans regarding one or a small number of client accounts to achieve Sales revenue/ sales quota targets• Works closely with the Account Director to determine current and future sales plans are met and exceeded• Ensure that products and services are sold in accordance with budgeted objectives to obtain maximum profitability, having regard to manufacturing capacity and plant loading.• Recommend and where authorized implement price levels of tenders submitted by Landis + Gyr taking into account risk, need, budget targets and profitability in accordance with approved limits of authority.• Establish in consultation with the Account Director the annual sales and sales expense budgets.• Advise and assist customers where applicable and monitor their training needs.• Organize the development and training of customers to meet the present and future needs of Landis + Gyr.Grow Account• Seek out sales opportunities for Landis + Gyr products and services in the sales region, formulate and implement strategies and plans for securing those sales opportunities• Assist in identifying new product opportunities based on customer needs• Facilitate the accurate and timely preparation of tenders, quotations and order processing.
Team Member and Support• Provide motivation, direction and counselling to the staff of the Sales and Customer Service Department.• Promote Landis + Gyr products within the sales expense budget by means such as websites, brochures, pamphlets, feature trade articles, exhibitions, and travel and/or entertaining as appropriate.• Implement the Quality, Safety and Environmental Management system and ensure employees comply with the standards and legislative requirements.
Site Specific Duties• Perform routine quality & safety audits to ensure site is compliant with the quality & safety management system• Ensure building inspections are performed in accordance with published plans (fire extinguishers, evacuation drills, etc)• Assist with maintenance of the integrated management system Corporate Citizenship• Manage Energy Better: Consciously drive for continuous improvement in reusing, recycling or reducing waste• Maintain awareness of identified and potential health and safety, quality and environmental aspects within the workplace and their impact, including the reporting of any accidents/incidents/near misses or hazards• Act responsibly to meet the objectives/requirements at the appropriate level as described in the Health, Safety and Integrated Management Systems.
Key MetricsFinancials• Performance in this role is measured via the following sales targets: o Protecting the run-rate revenue streams o Achieving revenue growth targets o Achieving aggregated gross margin targets o Meeting "offering/capability/profit' expectations via Solution Fit/NPV as measured by L+G financial and analyses metrics Customer Satisfaction• Meet Customer/Team Engagement expectations as measured by Marketing & Portfolio Management & Projects & Services Delivery teams.
Reporting• Provide relevant, accurate and timely information and KPI reporting as per agreed deadlines and monthly budget reports and forecasting to Accounts.
Professional Experience ( years) • Advanced communication skills (written and oral) and presentation skills • Advanced computer skills (PC and mainframe) • Negotiation skills • Ability to influence those responsible for activities which affect the outcomes of our processes.
• Proven time management • Drivers License Qualifications and Additional Requirements• Gas and Electricity industry • Customer Service Management • Logistics management We're committed to shaping a better future for everyone.
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