LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.comAbout our TeamAre you looking to join an industry-leading sales organisation? Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.About the RoleYou will be responsible for managing a book of accounts where you'll build relationships with your customers to anticipate their needs and ensure retention, allowing for timely renewals and identification of upsell and product cross-sell opportunities. Working with the Business Development Manager, you'll bring these deals to a close.This is a permanent full-time role based in Chatswood, Sydney head office with combined home/office-based arrangements to have flexible work-life balance.ResponsibilitiesBuilding solid relationships with clients, understanding their needs, and providing proactive guidance and supportDeveloping and implementing customer success strategies to drive adoption and retentionCollaborating with sales and product teams to ensure seamless customer onboarding and ongoing satisfactionIdentifying opportunities for upselling or cross-selling additional products or services to existing clientsMonitoring customer health metrics and proactively addressing any potential issues or concernsGathering customer feedback and insights to inform product development and improve overall customer experienceRequirementsEntry level with 2 years of experience in an account management roleBe adept at building and maintaining lasting client relationshipsPossess excellent communication and presentation skillsBe skilled in problem-solving and able to think strategically about customer needsHave experience working with cross-functional teams, such as operations and product developmentBe able to work in a team environment supporting one or more Business Development ManagersBe results-driven and able to meet or exceed customer satisfaction and retention goalsPossess a deep understanding of SaaS or technology productsBe proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not requiredFinancial Crime Compliance or Fraud Prevention or Data/Technology will be preferred industries but open to any otherWe are looking to fill this role as soon as possible – apply now to be considered.Thank you for your interest.At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know.
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