This is a Account Manager role with one of the leading companies in AU right now -- Streem -- with an amazing team.
They are continuing to grow rapidly.
This is the chance to join right as the takes off.
More About the Role at Streem Our Customer Success Managers are our client's first point of contact, and a crucial part of our proactive customer team.
You would be responsible for taking ownership of new accounts and managing the day-to-day requirements of existing accounts, which will include: - Setting up, customising, and managing a customer's Streem account, including creation of keyword and Boolean searches; - Building and maintaining strong client relationships by serving as their key contact; - Training and educating customers on the use of Streem's platform through virtual and face-to-face meetings; - Collecting feedback from customers and representing their requirements in internal product development meetings; - Proactively identifying important media, key events, and issues for the customer, and relaying these to the appropriate teams (e.g.
Customer Experience, Product, etc.); - Identifying solutions and opportunities to client challenges; - Producing a range of reports, as well as producing transcripts, summaries, and downloadable broadcast Media Items; - Maintaining clear and consistent communication with customers and the internal - team (i.e.
Customer Support, Sales, Product & Development, and Curation teams); - Ensuring all client-related tasks are completed in accordance with internal and - external service standards; - Providing quality control of news content flowing through the platform; - Other duties as determined by Streem from time to time.
What is required to succeed as a Customer Success Manager? There are a few qualifications, skills, and demonstrated experience levels that are necessary in setting yourself up for success in this role: - Australian citizen or permanent resident, with unrestricted working rights; - 1 to 2 years of experience in a previous Customer Success or Account Management role; - Strong customer-facing skills with an ability to take initiative and adapt to changing situations, whilst maintaining composure; - Proactive and enjoy working effectively in a fast-paced, dynamic environment; - Keen interest and understanding of the Australian media landscape, and you are confident applying this knowledge to inform your service; - Positive, can-do, and energetic attitude towards learning new skills and tackling challenging tasks; - Able to manage conflicting priorities and deadlines with a sharp attention to detail, and clear communication, both written and verbal; - Excellent verbal and written communication skills.
A few of the **desirable** skills that would set you apart from other candidates include: - Bachelor's or Master's Degree, preferably in Media, Communications, Public Relations or Journalism; - Previous experience in media/news/content-based positions; - Experience working with or using media monitoring, data and analytics or social listening tools; - Competencies working with Excel, Project Management tools, Customer Relationship Management tools, or Boolean Search.
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