Vivid Property Services is a national commercial cleaning specialist that Australian facility managers and procurement managers trust to meet their cleanliness and hygiene standards.This is an exciting opportunity for a current Account Manager to join a growing and innovative company, to expand and further develop their career. This opportunity is suitable for an energetic, highly focused professional with a "can-do" attitude, customer service focus and a high level of initiative.This role provides service support to key stakeholders within the aligned account portfolio. The Account Manager facilitates and engages with the relevant stakeholders throughout the entire contract process ensuring that key objectives are met. This includes ensuring compliance, audit scheduling monitoring and effective service delivery that meets the client's expectations. The Account Manager will work closely with the Group Portfolio General Manager providing support and participation in client contract meetings as required. The Account Manager will maintain and update operations manuals, strategic action plans, and client operational plans.Key ResponsibilitiesEstablishing and managing a portfolio of Vivid Accounts with responsibilities which include:Developing a strong client relationship - understanding their business, expectations and focused on excellent service deliveryClient feedback management plan is in place and being executed - the key point for any feedback or issuesCompiling weekly Operational KPI reports and Monthly Operational KPIsAnalysing the data to identify issues, trends and implement corrective actionsAudit Scheduling and Audit Templates are up to date, managed and relevantFostering key internal relationships which include the operations and compliance teams to deliver a seamless service to Vivid clientsAbility to travel regularly within NSW and occasionally interstateHigh level communication, presentation and reporting skillsHighly developed relationship management skills – internal and externalWorks well under pressure and to deadlinesDemonstrated high level organisation skillsIntermediate to Advanced Microsoft Office skillsAbility to learn and manage new technology systemsExperienced in analysing and interpreting data for business solutionsIt would be an advantage to have a cleaning sector background and experienceHow to ApplyIf you have the required skills, please apply and we will reach out to you directly to discuss the opportunity.Vivid Property Services is an equal opportunities employer, valuing the contributions made by all people and welcomes applications from people with disability, Aboriginal Australians, people of all ages and from culturally diverse backgrounds.Please note only successful applicants will be contacted.No Agencies pleaseYour application will include the following questions:How many years experience do you have in the cleaning sector?Are you an Australia Citizen or Visa holder? If you are on a visa, which visa?Have you had experience in an account management role?What is your notice period?#J-18808-Ljbffr