Account Executive, Small Business at Birdeye in Sydney, Australia - Apply now! Sales Full-time description Why BirdEye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
Responsibilities Conduct outbound calls to existing customers to generate appointmentsConduct outbound calls to cold leads to generate new businessConduct outbound sales calls to potential customers ensuring relevant questions are asked to uncover their needsConduct online research on potential customersData entry into in-house/external systems and CRMOvercome objections effectively and in a friendly mannerComplete screen share meetings and product demonstrations ensuring key performance indicators (KPI's) are metReach out to potential clients through such media channels such as Facebook or LinkedInAd hoc tasks and provide assistance and backup to team members as required to ensure the successful operation of the CompanyAny other duties as reasonably required by the Company that you are skilled and capable of performingWHS Responsibilities: Employees will:
Keep their workplace safe, clean and tidyReport all hazards, near misses, incidents and injuries to their ManagerParticipate in workplace safety meetings if requiredParticipate in the development and review of safe procedures if required and comply with those proceduresAttend WHS training if requested and apply what is learnt in the workplaceWear and maintain personal protective equipment (PPE) when providedUndertake rehabilitation and Return to Work program requirements, if injured requirements Knowledge, Skills and Attributes Required: Proven sales experience (B2B or B2C)Proven track record achieving sales KPI'sMinimum of 12 months sales experienceA consultative approach to sales and customer serviceStrong verbal and written communication skillsA friendly phone mannerHighly confident both over the phone and in personAbility to quickly build rapportPerseverance, resilience and a desire to overcome objectionsA strong team playerThe ability to work autonomously with excellent time managementWhy You'll Join Us At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.
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