Senior Service Advisor - Jeep/Ren/Kia Narellan - Nsw

Macarthur Automotive is part of the Peter Warren Group, one of Australia's largest multi-franchise automotive dealer groups. Founded in 1958, we have expanded across South West Sydney, North Shore, Regional NSW, Northern NSW and throughout South East Queensland. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 1,700 employees across NSW and QLD, we are focused on growing and developing a career path for all our employees.
About The Role
We are seeking an experienced, motivated, and enthusiastic Senior Service Advisor to join our team at Macarthur Jeep/Renault and KIA in Narellan. As a Senior Service Advisor, you will thrive on challenges, enjoy working in a team environment, and possess excellent customer service skills.
Job Scope
Oversee and manage daily operations of the service department to ensure efficient workflow and high-quality service delivery. Lead and mentor junior service advisors and support staff to achieve departmental goals. Act as a liaison between customers, technicians, and other departments to ensure smooth communication and resolution of service issues. Develop and implement strategies to improve customer satisfaction and achieve or exceed CSI targets. Handle complex customer inquiries and escalations, providing solutions that enhance customer satisfaction. Monitor and report on service department performance metrics, identifying areas for improvement and implementing corrective actions. Ensure compliance with all company policies and procedures, as well as regulatory requirements.
Requirements
Experience in a similar role within a Retail Automotive Service Department. Excellent communication, numeracy, and customer service skills. Ability to quote repair jobs and liaise with customers. Sound automotive technical knowledge. Knowledge of ERA-Power DMS preferred but not essential. Punctual and reliable. Professional in both appearance and customer interactions. Current driver's licence. Ability to work effectively in a team environment. Demonstrate care and attention to detail.
What We Offer
Attractive salary and commission package for the right applicant. Discounts with Samsung In house and factory training from one of the world's leading manufacturers. The chance to work in a well established company with an excellent reputation for customer service.
If you think this role is right for you, please apply today by taking the time to complete our online application.
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