We're not just any ordinary team - we're the biggest NERDS around, and we're proud of it! But don't be fooled, we make work SUPER FUN. Every single day, we come together to tackle problems with a numbers-based approach that delivers real, tangible, data-driven insights. Unlike others, we don't waste time with fluff, jargon, or guesswork. And here's the kicker - we genuinely enjoy every minute of it!Over the course of 4 years, we've invested more than $1M into trying and testing every digital strategy imaginable. We didn't stop there, though. We recognize that the digital landscape is always evolving, so we're constantly building new and intuitive tools to stay ahead in the world of marketing.We believe in solving problems with hard evidence - the numbers don't lie! That's why our clients trust us, the Online Marketing Gurus. We're the nerds who not only know our stuff, but also get things done.The Perks:Birthday leave to celebrate your special dayPaid Parental leave to support your familyVolunteer leave to give back to the communityCareer Development and Training Programs to help you grow professionallySalary packaging benefits to enhance your financial situationPet-friendly and vibrant office environmentEnjoy barista-style coffee to keep you energizedParticipate in social events like gourmet lunches and social drinksRecognition through service awardsAccount Director Responsibilities:The Account Director will be responsible for managing end-to-end multi-channel digital campaigns across several portfolios, ensuring client goals are met, and work is delivered within scope, on time and on budget whilst group KPIs are met. This is an exciting opportunity for a high-performing, strategic team lead with hands-on experience in managing escalations and coaching junior staff members, all whilst keeping focused on our main goal - client satisfaction!Your main responsibilities will be:Provide portfolio and employee updates to Group Account Directors regularly to ensure KPIs and targets are on trackCoach and develop your 4 direct reports whilst ensuring regular 1-on-1s are in place along with career development plansManage internal/external requirements and correspondence for any campaign which is escalated to you for resolutionOwnership of AD Reporting, Admin Day reporting and weekly contact requirement tracking by your group and the wider departmentEnsure excellence in client service delivery for all internal and external clientsEnsure quality management and communications for campaigns within the portfolioProactively plan to grow and retain campaigns within your group portfolioEnsure sales targets of direct reports are achievedEnsure retention targets of direct reports are achievedStrategically manage your own book of enterprise-level clientsConflict resolutionRequirements:Who we are looking for:2-3 years experience in Account Management/Senior Account Management, Client Services/Client Management in the digital marketing spaceA strong understanding of complex campaigns and multi-channel digital campaignsDeep Knowledge / Experience in SEO, PPC, Social Media Advertising and Web Builds would be beneficialDemonstrated ability to manage multiple projects and tasks within set timeframesExperience with strategy development and execution on large projectsAgency experienceProven track record in training, developing and leading people successfullyProven track record in conflict resolution, client retention and portfolio growthRelationship builder who can quickly build rapport with all types of peopleAbility to understand and overcome challenges with your clientsSolutions and outcomes focusedExcited about working in an always-changing and evolving industryCan manage multiple projects and work with various teams in a fast-paced environmentAttention to detailHave a positive and can-do attitudeBenefits:About OMG:The AFR Best Places to Work Finalist for 2022Our top belief and ultimate goal is to create a culture where employees are not just happy, but over the moon!We have a massive emphasis on hiring good human beings because we firmly believe that everything else can be learned and developed through our comprehensive training initiativesWe place a huge focus on employee development, engagement, and growth opportunities to help our team members thriveExperience the best of both worlds with our hybrid working environment.As the largest independent agency in Australia, we have tripled our revenue over the past three yearsWe are currently in significant growth mode, actively seeking future leaders as we expand globally.We prioritize R&D investment and stay at the forefront of digital marketing innovationOur values are at the core of everything we do.We deeply value Diversity, Equity, and Inclusion.OMG is an equal opportunity employer, so by working for us, you'll be part of an organisation that supports diversity and inclusion.Don't take our word for it, hear it directly from our people - Watch here
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