Company Description
Join us at Accor, where life pulses with passion!
As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are.
You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist.
Job Description
Reservations Supervisor
You are the beginning of an exceptional guest experience.
As a Reservations Supervisor, you will be the first experience of our hotel and brand, guiding guests in the booking processes and day-to-day guest relations.
As the supervisor, you will be the lead member of the team, so a good knowledge of reservations and Opera systems is preferred.
Your role will include but is not limited to:
Making/amending bookings.
Managing group bookings (quotes, contracts, payments and more).
Liaising with new potential guests/groups/companies.
Liaising with other departments within the hotel.
Managing the day-to-day needs of the department alongside the FOM.
What is in it for you:
Full training will be provided.
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and across the world!
What you will be doing:
Consistently offer exceptional, friendly and engaging service.
Ensure the best selection for the guest and ensure revenue is maximized through up-selling.
Recommend property facilities and assist guests with information and special requests.
Book room reservation requests, enter rooming lists, and update accurate information in the system.
Qualifications
Your experience and skills include:
Previous experience within a similar role preferred.
Good knowledge of Opera systems.
Confidence with dealing with incoming calls/emails.
Additional Information
Strong interpersonal and problem-solving abilities.
Fluency in English, additional languages are a plus.
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