Access & Referral Operations Manager

Details of the offer

Competitive salary and NFP benefits $130k-$160k +
We're seeking a dynamic and experienced Operations Manager to lead the Mental Health Access & Referrals team at this Community Health Service. You'll play a pivotal role in ensuring the Mental Health Services and Alcohol and Other Drugs Services, which are the entry point for consumers, are accessible and effective for individuals in the community. This is a fixed term 12-month contract, and it is a hybrid role with the expectation of 3 days a week on site.
Key Responsibilities: Lead in an access and referral or navigation role in the mental health and community service sectors. Manage a team dedicated to facilitating referrals and ensuring smooth operations. Oversee the Head to Health helpline and ensure referrals are appropriately managed. Develop and implement effective governance and risk management strategies. Ensure robust systems and processes are in place for timely and accurate reporting. Contribute to clinical governance and service development, including accreditation preparation and evaluation. Foster a positive and inclusive team culture built on trust, collaboration, and mutual respect. Engage with key stakeholders to promote a shared understanding of the stepped care model. Drive quality improvement and ensure compliance with relevant standards. You will be our Ideal Candidate if you have: Tertiary qualifications and current registration in a relevant field – Psychology, Social work, mental health nursing, or occupational therapy and relevant clinical experience. Demonstrated experience in a leadership role within the mental health sector. Strong interpersonal, verbal, and written communication skills. Ability to lead by example and manage staff effectively. Passion for improving mental health outcomes and a commitment to excellence. Experience with change management. APPLY NOW or call to express your interest in this position. Once we have your application, it will also allow us to contact you for future interesting opportunities. If this is not quite the right role for you, call me to have a chat about your career direction. Remedy Recruitment understands that finding meaningful work is different for everyone.
Your application will include the following questions:
Do you agree to the privacy policy of Remedy Recruitment? Do you have Australian work rights? Do you have prior relevant experience? Do you meet the criteria advertised? Do you have the qualifications and experience advertised for this position? Please include your suburb and state in your application. #J-18808-Ljbffr


Nominal Salary: To be agreed

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