A Few Days Ago 1549129 Level 3 Service Desk Technician - Systems Integrator Aud Melbourne, Australia

Are you looking for an exciting new opportunity? Join an innovative MSP with certified expertise in Microsoft's cloud-based technologies. The Microsoft Partner takes pride in delivering high standards of professional services, with a wide range of clients across many business sectors throughout the Melbourne Metropolitan area.
They are currently seeking a Level 3 Service Technician to join the growing team of skilled and collaborative engineers in Melbourne.
Responsibilities: Engage with staff at all levels including senior management and board-level executives.Focus on meeting SLA and incident resolutions.Provide and co-ordinate with IT helpdesk, including ticket recording, hardware and software installations, user administration, network (LAN) and PC requests, and issue resolution.Proactively manage issues to define the root cause and recommend permanent solutions.Liaise with external vendors.Ensure that all ticketing, information-reporting, and time tracking is managed effectively.Required Skills/Qualifications: Microsoft infrastructure administration and project experience – ideally with an MSP background.Experience with Microsoft 365 (Office 365, Endpoint Manager, Microsoft Defender).Experience with RMM, PSA, and DMS (ideally NinjaRMM, ConnectWise, and IT Glue).PowerShell and other Scripting Tools.ITIL or similar methodology favorable.Benefits: 1 day a week in the office.
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