We are working with an MSP who is urgently hiring for an On-Site engineer to support some of their top clients.
The On-Site Technical Engineer is responsible for working independently at a client location (or two client locations) to provide dedicated support. This includes responsibility for most day-to-day technical user requests and tickets for the specified client(s). The On-Site Technical Engineer role offers opportunities for career advancement within the Managed Services and Professional Services. Depending on performance, technical skills, and soft skills, individuals in this role may progress to positions such as Project Engineer 1, Technical Engineer 3, or Technical Consultant.
There is also an opportunity to move into a Technical Engineer 2 role within a consulting team after a one-year commitment at the client location.
If you are interested in this opportunity, we encourage you to apply today!
Responsibilities:Working Monday to Friday, primarily at a specific client locationSupporting the client by diagnosing, troubleshooting, and resolving intermediate technical issuesTicket management and client documentation consistent with processes in our Service Delivery HandbookMaintaining our Service Level Agreement by responding to user requests from clients within a 30-minute timeframeFollow up with end users to ensure their technical issues are resolvedReaching a goal of 6 billable hours daily or 30 billable hours weeklyReaching a goal of 75% utilization on a consistent basisAbility to escalate issues to appropriate consultantsLearning independently about our client's ever-changing systemsTraveling to local client locations on a daily or weekly basis, depending on client's needsAct as a mentor to other engineers within the podCollaborate with other service lines and departments to ensure an effortless experience for our clientsDoing what it takes to provide an effortless experience to the end users to build trust and credibility with the clientSkills/Must have:The ability to diagnose, troubleshoot, and resolve intermediate technical issues (e.g. software installation and configuration, printer issues, and infrastructure issues)The ability to troubleshoot and support Microsoft platforms (e.g. M365, Active Directory, all current flavors of Windows)An intermediate knowledge of basic networking principles, what they mean, and how they interact (e.g. TCPIP, DNS, DHCP, LAN/WAN)The ability to diagnose, troubleshoot, and resolve intermediate network issues (e.g. internet connectivity, firewalls, DNS, VPN, and patching issues)Proficient in installing, diagnosing, and upkeep of peripheral devices (e.g. scanners, printers, and monitors issues)2+ years' experience in an IT help desk or desktop support environmentThe ability to own technical complex problems and see them through to resolutionThe ability to work in a directed autonomy environmentAn empathetic approach to solving client problemsA positive, courteous demeanorA passion for solving problemsReceptive to candid feedbackCuriosity about technology and motivation to learn independentlyBenefits:HealthcarePTOSalary:$55,000 - $65,000
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