We are urgently seeking a client-service focused administrator for an AO3 Housing Officer temporary role available with a Queensland Government Department located at Buranda.
The focus of the role will be to provide high quality, person-centred social housing and housing assistance services to diverse clients. A background in community services and/or property management is advantageous (but not essential), and duties include:
Assessing property applications and grants, conducting client interviews and making referrals to support service agencies as required. Maintaining property waitlists, allocations and vacancies, ensuring departmental compliance as the lessor in all tenancy arrangements. Assisting with conducting visits to properties and investigating and facilitating the resolution of any tenancy disputes and complaints. Monitoring and managing outstanding arrears, rent assessments, pay deductions and refunds; actioning sundry debts and collections. Managing the maintenance of properties and conducting property inspections. Maintaining accurate client and property records and file notes. We are ideally seeking the following skills and experience:
Customer service experience (face-to-face and via telephone) with a proven ability to build rapport, actively listen, demonstrate empathy and de-escalate challenging customer interactions. Previous administration experience in an office environment with a proven ability to pick up new systems and technology quickly and navigate multiple applications and screens efficiently. Community Services and/or property management experience an advantage (but not essential). Proven experience and examples of managing your work effectively whilst working in a fast-paced, deadline driven environment. Willingness to embrace new challenges and adapt to change. Well developed, inclusive communication and interpersonal skills that focus on professional, ethical and culturally sensitive behaviour. High level of accuracy and attention to detail with fast and accurate keyboarding skills. Positive attitude and team player approach with experience adapting to different work tasks on a daily basis to support organizational goals. Availability to work 8:30am to 4:30pm Monday to Friday and commence the temporary assignment with short notice. This role is based at Buranda and the casual hourly rate is $46.84 (casual) plus superannuation – we anticipate an initial duration of 2 months, however, there is a likelihood of extension based on business needs. This is a great opportunity to secure experience as part of our temporary team working within Queensland Government and we encourage you to submit your application as soon as possible.
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