UX Researcher
Opportunity to deliver strategic research projects Play a key role in democratising research at Zip Hybrid working from our Sydney CBD office Write your story with Zip
As a UX Researcher at Zip, you'll work on various strategic research projects, such as segmentation research, focusing on attitudes, behaviours, and beliefs to help guide our innovation approach and align with the strategic vision.
You'll be involved with democratising qualitative research at Zip, conducting quality testing and coaching others to help teams gain the best insights and quality data.
Your responsibilities will include Research Operations, such as scoping, recruiting, and analysis, while assisting Product Managers and Product Designers in conducting their own research.
You'll report to the Senior Manager of UX Research and be part of the wider Product Design & Research team, collaborating cross-functionally with Product Designers, Product Managers, Market Research, Marketing, Data analytics, and more.
This role is based out of our Sydney CBD office and offers a hybrid working arrangement (minimum 2 days in the office per week).
What you'll bring to the team
At Zip, we value diverse skills and experiences.
What matters most is that you align with our four values and have a desire to learn and grow.
Whether you meet some or all of the desirable attributes below, we'd love to hear from you:
2+ years of user research experience in an agile/cross-functional environment A portfolio/case studies demonstrating insight-driven impact in both product and the organization - translating insights into actionable roadmap items Experience driving end-to-end aspects of the research lifecycle (study design, recruiting, moderation, analysis, reporting, and stakeholder presentations) Knowledge of ResearchOps: recruitment, tooling, and administrative tasks A curiosity for uncovering the true "why" of a problem to ensure we build and design the right thing right An aptitude for identifying and managing risks.
Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, and effective risk management is important to how we run our business and part of all our roles Our values in your DNA: Customer First, Own It, Stronger Together, and Change the Game What you'll get in return
As we embark on this exciting chapter, you may have opportunities to learn new skills, take on broader responsibilities, and see your work impact customers quickly.
Zip is a place where you'll get out exactly what you put in.
When you join the team, we'll strive to ensure you can be yourself and surround yourself with smart, friendly colleagues and leaders who support you in making big things happen.
Zipsters tell us these are some of the best things about working here.
You'll also receive:
25 days paid leave annually, including birthday leave and quarterly wellbeing days 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers Family support policies including miscarriage bereavement leave and domestic violence leave Mental health and wellness initiatives, including a $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass 2 days paid volunteering leave per year Fee-free Zip products, and discounts with Zip merchant partners (AU) Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne) Be a part of a team that reflects the diversity of our customers
We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
We're committed to ensuring our recruitment processes are accessible and inclusive.
Please let us know if there are any adjustments needed to ensure you have a fair and equitable experience.
And finally...get to know us
Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that connect customers and merchants.
Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with our global network of tens of thousands of merchants.
We're proud to be a values-led business, and our values - Customer First, Own it, Stronger Together, and Change the Game - guide us in everything we do.
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We are a proud 2025 Circle Back initiative employer and will respond to every applicant.
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