Join our dynamic team as a Home Claims Officer in our Sunshine Coast HQ.
Your role will be central to Youi's reputation and relationships by playing a crucial role in end-to-end service delivery of claims when our customers need us the most.
By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure our Youi clients have a positive and memorable claims experience.
The Role: Manage your own portfolio of claims Help our customers in their time of need by processing their claims from start to finish Problem solving on a daily basis to reach outcomes that work for both our clients and Youi Be a direct point of contact for customers, service providers and Assessors to ensure the smooth processing of each claim within your portfolio What You'll Bring: Exceptional verbal and written communication skills Effectively present and articulate information Experience in administration, with high attention to detail Strong problem-solving skills and sound decision-making capabilities Familiarity with case or portfolio management is a plus What We Offer: Monday to Friday role Great Work Life Balance with set start and finish times 22 Days Annual Leave, plus volunteer leave and Annual Salary Reviews Career progression opportunities – we believe in promoting from within Paid induction training and ongoing career development Onsite Barber, Brow Bar and Massage Games Room and free use of the Youi Bicycle Fleet Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes Free Skin Checks, Flu Jabs and Wealth Mastery Sessions Onsite Car Detailing Service Discounted Insurance Products Casual Dress Code End of Trip Facilities In our work environment, no two days are the same.
Be part of a company that thrives on challenges, celebrates successes, and values collaboration.
If you are passionate about customer satisfaction and finding creative solutions in complex situations, be part of a supportive and engaging team and start a career with Youi today! #J-18808-Ljbffr