Yesterday 1510891 Voice Engineer - Systems Integrator Day Rate: £275Pd - £325Pd Cannon Street, [...]

Our client who is a multi-national systems integrator is looking for a highly skilled Voice Engineer to join our team on an initial 6-month contract basis.
This role offers the flexibility of remote work with some aspects requiring travel to Central London. You will be a crucial part of our support and operations team, handling ticket management, fault finding, and incident management. Your expertise will ensure the seamless functionality of our voice and collaboration systems.
Responsibilities: Voice & Collaboration Support & Operations: Manage and maintain voice and collaboration infrastructure.Ticket Handling, Fault Finding, and Incident Management: Efficiently handle tickets, troubleshoot issues, and manage incidents.Cisco Unified Communications Manager (CUCM) & Unified Contact Center Enterprise (UCCE): Configuration and management.ICM Script Creation and Monitoring: Develop and monitor ICM scripts to optimize performance.IVR and Menu Options within Unity Voice Mail: Create and manage IVR systems and menu options.Video Technologies: Support and manage WebEx, CMS, and TMS platforms.Voice over IP Protocols: Expertise in SIP, H323, MGCP, SCCP, and legacy voice protocols such as ISDN, QSIG.Nice to Have: Call Logging: Experience in call logging systems.Voice Recording: Familiarity with Vebra and BiB SIP trunking.Genesys Contact Centre: Any experience with Genesys Contact Centre will be a significant advantage.Contract Details: Duration: 6 MonthsDetermination: Inside IR35Day rate: £275PD - £325PD
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