Join a team who cares about your career Utilise your developed collection and debt recovery experience Intensive training and development provided Ability to work from home once training is completed This is a full-time 12 Month contract , with an expected commencement date of 11th March , where you would be provided with comprehensive training over a 4-week period. Training will be provided on site in our Mitcham office and is designed to ensure that you are fully equipped to assist our customers confidently. Following the training period, work from home flexibility will be offered in a hybrid model whilst working a rotational roster between 8am to 5pm Monday to Friday .
About Us
We're on a mission to create a brighter future, where you can be a change maker at the actual source. We're one of Australia's largest water utilities with over 30% of Victoria's population relying on us for their essential water and sanitation services.
Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you'll be inspired and challenged to grow alongside us.
We're committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management.
The role
Our Debt Collection Specialists play a vital role within the Billing & Collection Division through working with our customers to recover high risk outstanding accounts. You will have the autonomy to assess the risks and implement the appropriate recovery actions, case managing the customers' accounts to completion.
Your key responsibilities
The work will involve taking both inbound and outbound calls, always providing a high level of customer service, which will also involve negotiating tailored outcomes to specific customer needs. You will also have the opportunity to identify process improvements.
What we're looking for
The successful candidate will enjoy the challenge of taking ownership of all customer issues from the first point of contact and will also be able to demonstrate:
Solid experience with a range of debt collection activities including case management. Relevant debt collection legislation and regulation knowledge. Demonstrated interpersonal and negotiation skills, particularly when working with customers, and the ability to actively listen to our customers. Demonstrated experience in managing all documents, policies and procedures, standards and specifications. Experience in developing strategies, thinking outside the square, and efficiency improvements. More details on responsibilities and core capabilities can be found HERE .
Why Yarra Valley Water?
$88,557.94 plus 12% superannuation Flexible working arrangements where our people are empowered to design their days with their team. Read our hybrid playbook HERE . Supportive, friendly team environment, within a vibrant culture-focused on encouraging and achieving. Dedicated to building & developing your career - ongoing coaching & training to assist you in your development with a view to long term career opportunities across the business. Work from Home Allowance of $650 upon successful completion of training. Free and secure on-site parking with on-site café at our Mitcham office. 14 weeks paid parental leave. 15 days paid personal leave, which can be used for caring, wellbeing, mental health, menstrual or menopause. Request to swap certain public holidays for another day of paid leave. To read more about our benefits and culture, read our employee handbook HERE .
Did you know?
Research shows that men apply to jobs when they meet an average of 60% of the criteria, while women and other marginalised people tend to only apply when they meet all of them. So, if you think you have what it takes, but don't necessarily tick every box, please apply or get in touch. We'd love to have a chat and see if you could be a great fit.
How to apply
Applications should include a supporting Cover Letter and Resume.
Closing date: Wednesday 29 January 2025
We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with Disability, mature age and young job seekers, members of the LGBTI+ community, and people from all cultural backgrounds. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please contact us via email .
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.
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