Lead the operations of two Sydney clubhouses, delivering 5-star member experiences. Join a vibrant, certified B-Corp environment focused on community!
About Hub Australia:Hub Australia provides premium workspaces, business networks, and services across 15 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and over 7000 members ranging from small business and government to non-profit and corporations.
Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth – as we continue to build the best place to create, share, and work with others, there's a perfect place for you to grow with us.
Lead the operations of two Sydney clubhouses as our Workspace Experience Manager, where 5-star hospitality meets operational excellence. You'll steer day-to-day operations, foster a vibrant community, and deliver exceptional service across multiple sites. This role is crucial in managing diverse teams, ensuring consistent quality, and creating a dynamic, engaging environment for every member and guest.
What we're looking for:You are an operational leader with experience managing multi-functional teams, new site openings, and fostering strong landlord relationships. You excel in delivering 5-star customer service, ensuring operational efficiency, and leading teams to exceed business objectives. This role is ideal for someone with strong leadership skills, commercial acumen, and a focus on providing exceptional service while driving the successful launch of new sites.
What your day to day will look like (but not limited to!):Lead and manage the daily operations of two clubhouses, ensuring a consistent and high-quality member experience.Foster a vibrant community by engaging with members, gathering feedback, and enhancing community initiatives.Lead, mentor, and develop your team to exceed business objectives, financial targets, and customer expectations.Manage clubhouse P&Ls, align operational expenses with financial targets, and ensure profitability.Develop strong relationships with building management and contractors, ensuring smooth operations and service excellence.Collaborate with the Sales team to maximise occupancy, customer retention, and business development opportunities.What makes you successful:In this role, your ability to manage multi-site operations and lead teams effectively will be key. You'll ensure our clubhouses operate smoothly, deliver outstanding member experiences, and meet financial and operational targets. Your strong leadership and community-building skills will foster a thriving and collaborative environment across both locations.
You will also have:4+ years of experience in customer-focused, service-oriented environments, preferably in hospitality, hotels or membership-based organisations.2+ years in a leadership role, with proven success in team management and development.Strong financial management skills, including budgeting and cost control.Experience managing multiple sites is desirable, with the ability to oversee operations across different locations.Excellent communication and problem-solving skills, with a focus on member satisfaction.A passion for delivering exceptional member experiences and fostering community engagement.Rewarding You:Immerse yourself in a vibrant, dynamic, and joyous team atmosphere.Join ranks with some of Australia's top organisations, certified as a Great Place to Work.Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment.Achieve a balanced lifestyle through our comprehensive wellness programme and lifestyle fund as well as birthday leave.Expand your skills and career trajectory with our personalised training and professional development offerings.Support to make a social and environmental impact with paid volunteer leave each year.Keen to join but don't tick all the boxes? Apply Anyway!
We understand that skills and potential don't always fit neatly into a checklist. If you're passionate about this role but don't meet every single requirement, we still want to hear from you. Your unique experience and enthusiasm could be just what we're looking for!
At Hub Australia, we are dedicated to building a diverse, inclusive, and equitable workplace. We believe that our strength lies in our differences, and we are committed to providing an environment where everyone is welcomed, respected, and supported. We encourage applicants of all backgrounds, identities, abilities and experiences to apply, as we strive to reflect the communities we serve.
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