Workshop Controller/Senior Technician

About the Role:Lead and coordinate a dynamic team to deliver exceptional service and customer satisfactionMentor and guide apprentices, fostering their growth and skill developmentPrioritize and manage repair orders, ensuring timely completion and smooth communication with the frontline teamTroubleshoot complex technical issues and assist with hands-on problem-solvingSuggest additional work that is needed to the Service Adviser Team so the customer can be notifiedEnsure all repairs comply with warranty requirements and maintain communication with the OEMMaintain high standards of workshop cleanliness, tool management, and safety practicesHandle repeat repairs with precision, ensuring long-term fixes and preventing comebacksAbout you:Relevant vehicle trade qualifications, including a NSW trade licensePrevious workshop controller experience is highly preferredCurrent driver's license (essential)Mazda experience is a bonus, but not a mustA positive, can-do attitude with a strong commitment to teamworkAbility to follow health and safety procedures and manage technical challengesStrong communication skills and excellent attention to detailBenefits:Monthly performance-based commissionContinuous development through mentoring programsQuarterly and annual recognition awardsFree Titans tickets for home gamesDiscounts on Bupa Private Health Insurance, gym memberships, and more!All Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.