Workplace Experience Facilitator We are seeking a highly skilled and experienced Workplace Experience Facilitator to join our team at ISS Facility Management Pty Ltd. As a Workplace Experience Facilitator, you will be responsible for delivering exceptional customer experiences and creating a welcoming environment for our clients and their visitors.
Key Responsibilities: Provide a friendly and engaging welcoming experience and customer service, meeting all client expectations and acting as the face of our customer brand.Represent ISS as a professional, responsive, and committed partner to the success and continuous improvement of the contract.Understand the safety cultures and maintain a Zero Harm Culture, identify hazards, report near misses and incidents, and adhere to client-specific safety systems and requirements.Deliver proactive and predictive service delivery and excellence, ensuring meeting rooms are reset and stocked, and resolving any equipment issues promptly.Maintain the assigned commercial site/floors as the corporate showcase to all visitors, ensuring all relevant process documents, procedures, and listings are accurate and up-to-date.Follow the end-to-end journey in relation to cleaning and reactive maintenance work orders raised, and support, promote, and drive engagement to client events and activations.Support and nurture the online community, delivering experiences that are network-based, accessible, and inclusive, and ensure all relevant mailboxes are monitored and managed.Facilitate site tours and pay attention to details, considering sustainability and cost savings in all decision-making.Our Benefits: Competitive remuneration package on offer.Company laptop and mobile provided.Join an inclusive workplace that values diversity and promotes equal opportunities for all employees.At ISS, we prioritize employee and workplace safety, striving to maintain a safe working environment for all employees.We value and support your growth and development, providing ongoing training via our internal Learning Management System.Internal promotions and opportunities within our global organization.Access to staff discounts with various companies, including insurance and childcare.Work-life balance.Minimum Criteria: Strong experience in hospitality or customer service roles with an outstanding track record of delivering exceptional customer experiences.Physically fit and able to assist with moving tables, chairs, etc., as part of room re-sets.Demonstrated ability to manage stakeholder relationships.Excellent multi-tasking skills.Excellent personal presentation, with well-developed verbal and written communication skills.Professional C-suite engagement skills.Proficient in Microsoft Office suite.Sound time management skills, self-motivated, organized, and able to work unsupervised.Able to provide a clear police check dated in the last 3 months and other compliance requirements.