JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong.
Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Role: The Workplace Coordinator is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within our client's offices.
This role is crucial in increasing the level of engagement and partnership between JLL, service partners, and Westpac to provide superior service delivery.
The Workplace Coordinator is responsible for implementing the experience program at the client site, serving as the face of the workplace and ensuring consistently high-quality experiences for staff and visitors.
A snapshot of the role: Client Experience and Engagement Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests. Ensuring Exceptional Service Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.
). What you will bring: Prior relevant experience in hospitality, facility/property management, operations, and knowledge of commercial real estate is preferred.
You'll have exceptional customer service skills and professionalism with a passion for hospitality coupled with a track record of excellent internal and external customer service.
An ability to manage multiple priorities and deliver results in a fast-paced environment whilst working independently is desired, as is strong prioritization and time management skills.
Superior communication skills, written and verbal, and a strong orientation to provide exceptional JLL customer experience is essential as are your excellent organizational skills.
What to expect from us: As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.
JLL is committed to equal opportunity and building an inclusive workplace.
This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.
We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disabilities, and people of all ages, religions, and races.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.
We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Location: On-site – Sydney, NSW
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.
We're interested in getting to know you and what you bring to the table!
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