Workplace Community Team Lead

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Workplace Community Team LeadApply locations 400 George St 242 Exhibition St
Time type: Full time
Posted on: Posted 3 Days Ago
Time left to apply: End Date: January 21, 2025 (3 days left to apply)
Job requisition id: JR-10137126
Employment TypePermanent
Closing Date20 Jan 2025 11:59pm
Job TitleWorkplace Community Team Lead
Job Summary Job DescriptionWe're an iconic Aussie brand with a global footprint.
Our purpose is to build a connected future so everyone can thrive.
We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work.
For you, that means a career that grows with you, and working with a team powered by human connection that prioritises wellbeing and choice.
What We Offer Flex appeal: choose where, when and how you workPerformance-related payAccess to thousands of learning programs so you can level-upGlobal presence across 22 countries; opportunities to work where we do business.Purchased annual leave schemeAdditional Telstra day offAdditional 30% off Telstra products and servicesToolkit provided (laptop + mobile phone + plan paid for)What is the focus of the role? This role will lead a team who value face-to-face interactions, supporting our people, customers, and partners, and focusing on delivering workplace experience across our major hubs.
The Workplace Community Team Lead role contributes to Telstra's hybrid workplace leadership position by leading a team that ensures the experience our people have within our property portfolio is simple, connects, collaborates, and celebrates, with fit-for-purpose curation that supports diverse communities.
This role contributes to the key strategic portfolio metrics, such as utilisation, wellness, repairs & maintenance, change adoption & onsite behaviours that are valued in the service we provide to our people.
This is a customer/client-facing role and is required to attend the office regularly to support face-to-face interactions and our team deliver within our major hubs. Key Accountabilities Transforming to the Workplace Team of the future Develop existing and bring in new talent and capabilities into the Workplace Experience TeamCommitment to leading a team who deliver the best level of service every time through high levels of attention to detail.Develop and lead an active and visible Workplace Experience Team.Ensure there is a highly proactive, responsive, dynamic, and agile team.Client/Stakeholder Management Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved.Comply with all requirements of the Client contract and meet or exceed Key Performance IndicatorsLeadership / Staff Management Actively encourage an environment that supports teamwork, co-operation, performance excellence, and personal success.Proactively manage the team to deliver exceptional workplace experiences.Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key members and on-site vendors.Operations Management Ensure the delivery of all operational requirements aligned with our workplace strategyDevelop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems, and consistency.Drive Client-specific initiatives such as technology rollouts, benchmarking, best practices, etc.Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.Ensure compliance with Health, Fire Life & Safety, Environment, and Risk Management policies and procedures.Ensure data integrity of all systems across the Region and perform audits from time to time.Ensure meeting or exceeding SLA/KPI scores.Hire, attract, and retain a team of top talented employees and ensure company standards are met.
Review and spot-check suppliers/service providers' performance to ensure contractual obligations are delivered.Resolve users' complaints and concerns with solutions and follow-up.Manage Vendor Contract database to ensure they are up to date at all times.
Manage vendor procurement processes and ensure timely contract execution, negotiation, including preparation of tender documentation and preparation of contracts in accordance with Telstra guidelines.Generate reports and conduct presentations as per the service delivery requirements and overall account.Actively work with Line of Businesses and Project Teams on Change Management programmes.Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations.Responsible for monitoring and managing staff performance with criteria set in Individual Performance.Resolve users' complaints and concerns with solutions and follow-up.About you Essential Self-motivated; confident & energeticAbility to effectively deal with stressful situations.Flexible – able to adapt to rapidly changing situations.Strongly goal-oriented – able to focus on meeting all performance targets.Is a team player – able to cooperate and work well with others to meet targets.Proven ability to initiate and follow through with improvement initiatives.Exhibits honesty & trustworthiness.Open to new ideas & willing to challenge the status quo.High desirable Strong communicator – Good presentation skills and possesses strong verbal & written communication skills, also an active listener.Passion for quality – has an eye for detail to ensure the best delivery of services.If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated.
We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work.
We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

We work flexibly at Telstra.
Talk to us about what flexibility means to you.
When you apply, you can share your pronouns and/or any reasonable adjustments needed to take part equitably during the recruitment process. About UsWe're an iconic Aussie brand with a global footprint.
From our earliest days in the Postmaster General's Office to the Australian icon we are today, the heart of Telstra has never changed.
We've always been committed to being a great place to work as we make the world a better place too.
Working at Telstra, we all have a why.
Whether it's endless career opportunities, an amazing work-life balance, or being able to make a difference, we all know why we're motivated to be our best here.
Our people find purpose and pride in being part of Telstra, because we support the things that matter most.
Recruitment SupportWe are committed to making it easy for everyone to apply.
If you require accessibility support or adjustments during the recruitment process, please send an email to the Disability and Accessibility inbox.
In a business as big and diverse as ours, there's a huge breadth of career paths available.
Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.

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