Workforce Support Officer - Casual roleLocation: Burwood or Newcastle4 weeks of full-time training.Work from home option once fully trainedAbout the role A great opportunity to support our national workforce team by providing rostering operations support on a casual basis.
The key responsibilities of the role include:
Establish and publish operational rosters for every service ensuring to align with customer, award, operational and financial needs and parametersActioning of leave and replacementsActioning temporary shift changes in line with award rules, operational needs, budgets and financial targetsFilling of vacant shifts, including engagement with agency in line with operational needs and financial targetsResponding to queries and requests via phone and email in relation to rosters in line with agreed service levelsSupporting the identification of roster gaps and challengesContributing to and supporting the continuous improvement of the organisation's culture, policy, teams, processes, systems, training and ways of workingAbout You Along with excellent attention to detail, strong planning and organisational skills and ability to work under pressure, the successful candidate will have:
Experience in the management of rostering and resourcing in 24/7 operationsAbility to understand and apply Awards and Enterprise AgreementsIntermediate user computer application in MS OfficeSound knowledge and experience in business systems, especially Emplive, Whispir & Genesys (desirable)Ability to identify and report on issues/trends in relation to rostering and problem solveAbility to manage multiple tasks with conflicting priorities and the ability to work under pressureAbility to multitask through active listening and excellent record keepingAbility to de-escalate a difficult call and influence outcomes whilst staying resilientProven ability to work collaboratively with external and internal stakeholdersDemonstrated ability to effectively deliver balanced outcomes across customer, financial and workforce perspectivesIndustry experience (desirable)About Us We're people who care. Lifestyle Solutions provides services to people with disability, young people and children in Out Of Home Care, their families and communities. Our customers receive services designed to meet their everyday needs and support them to achieve their goals. Our national workforce is committed to providing service that is reliable, responsive, flexible, friendly, empathetic and caring.
We believe everyone is equal.
We stand for everyone in society having equal opportunity and equal respect. We do this by providing our customers access to quality services and dedicated people who make a real difference in their lives. We believe this is everyone's fundamental right. You can learn more about us here.
Join Us - Next steps All applications must be lodged online. If you have any additional questions, please email Jason Bowring at
We encourage you to apply as soon as possible as we will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date. We are an Equal Employment Opportunity (EEO) employer and are committed to diversity and inclusion in our organisation. We welcome diversity in all its forms; applications from under-represented communities and groups are strongly encouraged. We can provide adjustments to the recruitment process if required; please contact the Talent Team on to discuss how we can help. Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.
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