Workforce Australia For Individuals | Reservations Manager

Resplus Accommodation Services is inviting applications to join our team as a Reservations Manager based in Newcastle.
In this hands-on role, you will be responsible for answering phones, writing and responding to emails, processing payments, maintaining guest accounts, taking reservations, managing staff, and assisting with all guest inquiries.
Successful Applicants Must Have The Following Attributes:

Committed to delivering exceptional guest experiences. Exceptional customer service skills. Above average competency with modern computing systems such as Windows & Microsoft Office. Previous hotel reception experience. Previous experience and competency with hotel reservation systems. Excellent communication, interpersonal and time management skills. A friendly and outgoing personality. Excellent grooming and presentation skills. Ability to work well autonomously, under pressure and remain calm. A willingness to use initiative and solve problems. The flexibility to work shifts including mornings, afternoons & evenings. Seven-day availability. Strong communication skills both written & verbal. Team player with a can-do approach. A good knowledge of the Newcastle and Hunter Valley region. Managing and training of new staff. In addition to this, you will also be required to perform the following duties:

General administration duties. Filing. Managing accounts. Answering phones. General errands to properties and guests as required. If you believe you possess these skills and the passion to deliver exceptional guest experiences and would like to become a part of our team, please send your resume with your application.
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