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The Personal Injury Customer Relations (PICR) team is committed to conducting independent Internal Reviews and resolving escalated complaints for personal injury claimant's fairly, timely and cost-effectively, meeting all regulatory standards and legislative requirements.
What you'll do Undertake Internal Reviews of claims decisions requested by claimants and deliver responses to escalated complaints, in accordance with all regulatory standards and legislative requirements, in a way which best supports the objectives of the personal injury schemes we work withinBe a pro-active team member, supporting the work of the Leader and Senior Customer Relations Specialists to lead, manage and deliver the operations of the teamBe a pro-active teammate, supporting the work of other members of the team as required, including in areas such as Workload management, IT System use, Buddying, Training, Technical support, and AdviceEnsure accurate recording and maintenance of data, records, and information relevant to Internal Reviews and escalated complaintsEnsure that all Privacy standards and requirements are maintained and met, to minimise the risk of exposure of Claimants Personal and Health informationWhat you'll bring Insurance Claims experience, preferably in the NSW Worker CompensationQualifications in Law, Insurance, Medical, Allied Health or related disciplinesQualifications and/or experience in Dispute Resolution and/or complaints handlingDemonstrated ability to interpret and apply legislationStrong legal and technical skills, particularly in an insurance settingAbility to hit the ground running and work in a fast-paced environmentWhat we can offer A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leaveDiscounts and offers on a range of retail favourite stores as well as banking and insurance productsGive back to our communities with payroll giving, donation matching and paid volunteer leaveInvest in your brighter future with ongoing study support and career development programs; andPrioritise your work/life balance with our robust employee assistance program and dedicated employee councilAdvertised: 30 Apr 2024 AUS Eastern Standard Time
Applications close: 31 May 2024 AUS Eastern Standard Time
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