We are looking for a Workday Administrator/Analyst to join our People & Experience team. Our Head Office, located directly across from Southern Cross Station, offers a vibrant environment featuring a balcony, BBQ area, collaborative and quiet spaces, and plenty of natural light. This role is responsible for the technical support and system administration of our Workday HRIS, associated HR and payroll applications, and providing end to end support to HR, key business stakeholder groups and end users.
About Us Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected. Benefits Of Working With Us Include Flexible Working - at Service Stream, all flexibility requests are genuinely considered. This position offers hybrid working.Growth – We are growing and there are opportunities for your career development across our business units.Discounts - Employee rewards program and employee discounts across hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, Specsavers and many more! We also offer access to novated leasing.Paid Leave - Parental, cultural, community service, study, corporate volunteering and purchased leave along available.Culture – we are committed to fostering a workplace culture that values diversity and inclusion. We celebrate excellence through our Kudos Awards, and significant milestones from 5 years of service are rewarded.About The Role In this role you will have career development support from our Head of People Experience & Systems and have the ability to grow with us!
Your key duties will include:
Providing technical Workday support and guidance to HR Business Partners, key stakeholders and end users.Supporting HCM areas in Workday, including Performance Management, Talent, and Advanced Compensation.Maintaining master data values and system configuration.Actively monitoring and actioning assigned support tickets via Workday Issue/Request Management System (Service Now) within agreed SLAs.Troubleshooting and analysing new issues, identifying root cause, testing and implementing solutions.Analysing, triaging and escalating issues/requests to next level IT Support as required.Accurately monitoring, analysing and disseminating large volumes of data.About You Our ideal candidate will have:
Experience using Workday for HR/Payroll systems administration or business analysis.Ability to diagnose and troubleshoot technical issues; excellent problem-solving skills and outside-the-box thinking.Technical aptitude, with proven experience in reporting, measurement, data analysis, and interpretation.Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy.Ability to apply systems knowledge to troubleshoot and analyse new issues and identify root cause.Advanced Microsoft Excel skills.Strong interpersonal skills including the ability to build relationships and communicate professionally.How To Apply Please submit your interest with the apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and would welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.
Feel free to email for any inquiries on how we can best support you with reasonable adjustments to the recruitment process and a designated person will contact you regarding your inquiry.
Seniority levelNot Applicable
Employment typeFull-time
Job functionInformation Technology, Administrative, and Analyst
IndustriesTelecommunications and Utilities
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