LiveOps and Logistics Coordinator Join a customer-obsessed technology business at the heart of Australia's largest retailer.
Opportunity to work on the latest technology and methodology.
Sydney based with flexible hybrid working.
The Opportunity As the LiveOps and Logistics Coordinator, you will be reporting to the Live Ops and Logistics Manager, supporting with BAU performance improvement and coordination across areas such as training, compliance and reporting, major escalations and store location management.
What you'll do Be the point of contact for customer queries that require assistance, guidance and support for escalations. Respond to and escalate serious driver issues with carriers. Assist in data gathering and reporting on KPIs, metrics and safety compliance for delivery providers. Assist with training and implementation activities for new and existing programs of work to the Live Ops team. Conduct regular check-ins with the team, providing constructive feedback, reviewing performance metrics and collecting team feedback. Update and maintain store locations and notes for drivers. Assist in setting up and managing stores from a Live Ops/Logistics perspective. What you'll bring As an accelerator business, we value action over deliberation, data over instinct, and collaboration over hierarchy. We are looking for a team player that lives our purpose and values every day, with specific skills such as:
Comprehensive understanding of all aspects of live operations. Ability to build strong relationships to exchange ideas, resources, and end-to-end working to ensure purposeful and customer and team decision making. Understanding the unlock of data and striving to continually improve understanding. Flexibility, agility and adaptability to change. A team player that activates our purpose and lives our values every day. What you'll experience A progressive and flexible hybrid working environment. Competitive salary + annual bonus. Staff discount in Woolworths and BigW stores and other discounts with Woolworths partners and more! You can learn more about working with us on LinkedIn or via .
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Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.
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