We are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Join a customer-obsessed technology business at the heart of Australia's largest retailer Surry Hills based with hybrid and flexible ways of working 20% of your working week dedicated to Chapter Time Customer X
As a business inside one of Australia's largest retailers, CustomerX aims to bring the best of Woolworths Group to our customers.
We're an innovation business that brings together the brightest minds in e-commerce, digital technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment.
Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.
What You'll Do
You'll play a key leadership role within a leading digital organisation to ensure business and customer outcomes are achieved, while reporting to the Product Chapter Lead.
This role is for an experienced Senior Business Analyst with a background in tech, security and solid understanding of authentication and authorisation (Auth0 preferred). To join our fast-paced environment that demands a strong "ownership mentality", with your self-driven attitude, know how to relate to the business requirements and how to collaborate with technical engineers.
Analyse, document, and translate business needs into effective technology solutions within an agile framework. Translating and defining solution requirements into high-quality user stories with sufficient technical details, including personas, functional and system behaviours, highlighting risks, dependencies, assumptions and success criteria. Using iterative design principles to break down Epics and write user stories that deliver incremental value and communicates the technical and business impacts of solution delivery. Facilitates and collaborates in problem solving and decision making activities across the working group and stakeholders that contribute to discovery, analysis and solidify the solution design in order to land at the best outcomes for our customers and business. Planning and creation of artefacts to support BAU Product and Service Management. What You'll Bring
Coming from a digital background, you will demonstrate business acumen, excellent communication and technical know-how that will help drive success. You're as comfortable facilitating sessions with stakeholders as you are with breaking down bugs and getting into the technical nitty-gritty with the team. You can narrow in on the data and the detail and widen to see the bigger picture. Most importantly, you should have a strategy and skills to take an idea from inception to delivery.
A solid understanding of authentication and authorisation, and a willingness and technical competency to get up to speed with the concepts and challenges involved. Technical understanding of how software is built, how to break down the work, how web services run (i.e. APIs, endpoints) in order to synthesise complex concepts into clear and understandable requirements. Demonstrated solutions analysis experience delivering innovative and large-scale projects, with an understanding of customer data management and the complexities involved (i.e. security, privacy, retention, storage, fraud, etc.). Excellent communication and facilitation skills, can collaborate effectively with technical and non-technical stakeholders alike, and be proactive in managing their own schedule and optimising the squad's ways of working to execute against the product roadmap and delivery lifecycle. What You'll Experience
We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work. A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network. A progressive and flexible 'work from anywhere' policy that gives you the opportunity to harmonise work, life and your wellbeing. A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app. Endless possibilities with Woolworths Group
We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – 'to create better experiences together for a better tomorrow.' Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
You can learn more about working with us on LinkedIn or via
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.
Please note that the Woolworths support office is closed for the festive season from 21 December 2024. We will return on Monday 6 January 2025 and will review your application after this date.
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