Explore our latest thought leadership, ideas, and insights on the issues that are shaping the future of business and society.
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.
Discover our portfolio – constantly evolving to keep pace with the ever-changing needs of our clients.
Become part of a diverse collective of free-thinkers, entrepreneurs and experts – and help us to make a difference.
See our latest news, and stories from across the business, and explore our archives.
We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.
Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.
For more about why Capgemini https://www.capgemini.com/au-en/careers/why-join-capgemini/
Let's talk about the team
Our Cloud Infrastructure Services & Modern Work (CIS &MW) practice brings together the right technology, processes and culture to deliver business agility and cost reduction to our clients. We provide cloud focused client advisory and delivery services on areas such as hybrid cloud, workplace services, security, service desk and cloud service management/delivery.
Capgemini has proven experience in building cloud strategies that have enabled our clients to adopt a cloud-first approach to achieving their business objectives. Our Cloud Infrastructure Services enable enterprises to overcome the barriers to cloud adoption and manage the real business risks.
We are on the search for a Windows 11/M365 Support Engineer to join our team.
Let's talk about the role and responsibilities Hypercare support for Windows 11 and M365 components delivered to users post prod implementation, works in-alignment with Service Desk processes for Tier 2 and 3 incidents.Support and maintain security components, including Purview Labelling, Data Loss Prevention (DLP), Microsoft Defenders, certificate-based authentication/Cloud Kerberos Trust, and Entra ID configuration.Deliver post-production implementation services to users, providing ongoing support to ensure secure operations.Align with Service Desk processes to effectively manage and resolve Tier 2 and 3 incidents, ensuring timely and professional responses.Monitor security systems and proactively address potential threats and vulnerabilities.Conduct regular security assessments and audits to ensure compliance with industry standards and best practices.Document security policies and procedures, and provide training and guidance to colleagues and clients.Stay updated with the latest security trends and technologies to continuously improve our security posture.Collaborate with other IT teams to integrate security measures seamlessly across the organisation.Provide expert consulting services to clients, addressing their specific security needs and challenges with tailored solutions.Let's talk about your capability and experience Experience in supporting Windows 11 and M365 components, with a strong understanding of post-production implementation processes.Proficiency in all M365 applications: Exchange, SharePoint, OneDrive, Intune, and Teams.NV1 or NV2 security clearance, demonstrating a commitment to security and confidentiality.Security experience, including Purview and DLP, with the ability to implement and manage robust security measures.Prior consulting experience, with a proven track record of delivering high-quality services to clients.Strong problem-solving skills and the ability to work independently, managing multiple tasks and priorities effectively.Excellent communication and interpersonal skills, with the ability to interact with users at all levels of the organizationAbout Capgemini
Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ 'Employer of the Year' and 'Inclusion of Trans and Gender Diverse Employees' for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone.
We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. Its why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030, and committed to becoming a net zero business by 2040.
Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications and boundless development opportunities. You'll be encouraged to gain at least 40 hours of training each year.
For over 50 years our values and ethics have been at heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World's Most Ethical Companies by the Ethisphere Institute 12 years in a row.
Our Commitment to Diversity & Inclusion
Don't meet every single requirement for this role? Studies have shown women and people from diverse minority backgrounds are less likely to apply to jobs unless they meet every single requirement. At Capgemini, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly, we encourage you to apply and tell us what you can bring to the role.
We understand for some people, a standard hiring processes can come with challenges. If you are living with a disability, are gender diverse or neurodivergent and we can provide support with access requirements or by making an adjustment to our hiring process, please contact us at ******
Information Security and Compliance
Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.
#LI-JB1
When you join Capgemini, you don't just start a new job. You become part of something bigger.
Learn about how the recruitment process works – how to apply, where to follow your application, and next steps.
To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
#J-18808-Ljbffr