About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Whistleblower Program Adviser – Intake Manager, Frameworks & Systems Administrator, Reporting in our Whistleblower Program Team in Group Compliance, you'll play a key role in managing and maintaining the program's frameworks and system administration (including user access, systems support, assurance, and customisations), whistleblower intake and initial assessment; developing and delivering reporting involving data analytics, insights, themes and emerging risks; record keeping and administrative processes and procedures; monitoring and managing the Program's control framework and assisting with Risk Theme Officer delegate responsibilities; and program awareness and promotional activities, team initiatives, enhancements, and maintenance. Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours. Role Type: Permanent Role Location: Melbourne Work Hours: Full Time What will your day look like? As a Whistleblower Program Adviser – Intake Manager, Frameworks & Systems Administrator, Reporting, you are accountable for: Managing initial contacts with whistleblowers, assessing escalation triggers, setting up cases for triage by the Whistleblower Program Advisers, and maintaining accurate and current program records in accordance with ANZ's whistleblower policy and procedures and relevant legislation. Managing and maintaining Whistleblower Program frameworks and systems, including case management system (eg user access, systems support, manage assurance, conduct or coordinate system customisations and updates), contract and budget/invoicing management, training allocations, communications coordination and coordination. Developing and delivering regular reports for senior stakeholders, including data quality assurance, data analytics, insights, themes, and emerging risks, and for external stakeholders as required (eg auditors, regulators). Monitoring and managing controls and approaches to compliance, including mitigating control failures, monitoring and reporting on KRIs and tolerances as a L1 Control Operator under the Non Financial Risk Framework (with oversight) and assisting with NFR L2 Risk Theme Officer delegate responsibilities. Assisting Whistleblower Program Team with preparing and delivering specialised training, program promotion and awareness activities, Group and Program initiatives, enhancements, and maintenance. Actively contributing to and fostering the development of a safe and effective speak up compliance and risk culture to maximise opportunities to raise awareness of whistleblower policies, practices, and procedures within ANZ. At all times, upholding ANZ's values, code of conduct, and policies. What will you bring? To grow and be successful in this role, you will ideally bring the following: Ability to always maintain confidentiality of Program work. Good working knowledge of data preparation and manipulation. Good data analytics and reporting skills, including drawing insights, themes, trends, and emerging risks. Good communication and collaborative skills. Good planning, coordination, and recording keeping skills. Ability to work independently (with some oversight) and in teams. Growth mindset, proactive, and willingness to learn. Frameworks and systems management experience, including managing user access, providing systems support, customisations and assurance. Good appreciation of non-financial risk. Control/compliance monitoring and management experience. You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods. To find out more about working at ANZ, visit ANZ Careers. You can apply for this role by visiting ANZ Careers and searching for reference number 79759. Job Posting End Date 08/11/2024, 11.59pm, (Melbourne Australia)
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