Unique opportunity to join a supportive and collaborative team.
Bring your passion for customer service and help us support business growth. Permanent role based in Parramatta. How will I help?
As a Business Solutions Banker, you will be interacting with small to medium-sized business customers, understanding their business goals and needs, and offering suitable Merchant Solutions or Business Accounts to help their business grow. Channels of Support include Inbound, Outbound, and Digital. All businesses need to take payments. The opportunity will help you become a strong sales-based banker.
You will need to be able to:
Model outstanding customer care & service excellence. Provide customers with professional attention using positive language and tone to connect and have meaningful conversations to truly understand the customers' needs. Operate in a competitive market where you will learn the art of deepening customer relations and having quality needs-based conversations. Adhere to and meet our Risk and compliance obligations. Ensure all customer requests are carried out within the recommended SLA period. Support other bankers from several channels, including branches, by providing advice and support and accepting referrals. To be successful in this role, you'll be required to work across our operating hours Monday to Friday 8:00 AM to 8:00 PM.
What's in it for me?
You'll play a significant part in the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
As you become more experienced in the role, you will have the ability to become a multiskilled banker, which will provide you with the opportunity to speak to customers about other cash flow avenues. This role will provide you with formal accreditation in RG 146 (general advice, personal advice on basic banking products).
What do I need?
We are looking for customer service superstars, who are passionate about connecting customer needs to suitable products and services that benefit them. If you are looking to break into the banking industry or take your experience to the next level, this would be an ideal role for you. Our ideal candidate will have:
A solid background in a customer-centric company or role. A proven track record in service and support. Strong attention to detail, including writing skills. Business acumen and commercial awareness. Strong computer literacy, with the ability to learn new systems. Financial Services / Banking background – understanding of bank processes, systems, and procedures (Desirable). What's it like to work there?
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities, and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
Hear from some of our people and their experiences working with us.
How do I apply?
Start here. Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disabilities, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email .
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disabilities and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email .
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