At Sydney Gymnastics & Aquatic Centre, we pride ourselves on delivering exceptional customer service. We are looking for a friendly, motivated, and detail-oriented Customer Service Officer to join our team. If you have a passion for helping others and are looking to grow in a dynamic work environment, this is the perfect opportunity for you.
The day-to-day: Provide prompt, professional, and courteous customer service. Answer customer inquiries via phone, email, and in-person. Resolve customer complaints and issues efficiently and effectively. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve overall customer satisfaction. Identify opportunities to upsell products and services. Our perfect fit: Someone who has a high level of customer service and data entry experience, excellent presentation, and clear communication skills. You must be able to keep up to date with current class times across the Gymnastics and Aquatic programs and have an ability to provide information on our products and services. Someone who is able to work across a 7-day roster within the times of Monday - Friday 6:30am to 8:15pm and Saturday - Sunday 7:30am to 3:30pm. What you will need to be considered: Exceptional customer service ability, both face to face and over the phone. General knowledge of the sport and recreational industry is advantageous. Previous experience working in a fast-paced environment. Ability to multi-task with precision. Ability to quickly learn about the precinct and the classes we have on offer. Flexibility in working across a 7-day roster which involves mornings, afternoons, nights, and weekends. Full Australian work rights. The Perks! Complimentary daily meals. Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55! Discounts on accommodation, dining, and sport & recreation programs. TREAT yourself with our rewards and recognition program. Sweet birthday treats and amazing staff offers! Free secure undercover parking. 24/7 support with Access EAP. Corporate rates with Medibank Private. Internal selection criteria applies which includes: Current on the job performance. Performance Management History (12 months). Punctuality & Attendance. Relevant Skills and experience. We look forward to receiving your application and exploring how you can contribute to our continued success in this exciting role.
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