Join a reputable and industry leading organisation, known for our commitment to our customers. Train, coach, recognise and reward our high-performing team throughout the agricultural season. Own and lead customer service and benefit the development of our team and overall customer service performance. Full Time role based in Kwinana with flexible working options. We're here for better growth.
At CSBP Fertilisers, we strive to create a sustainable environment that encourages better growth – for our people, growers and communities.
Agriculture has come a long way over the past 120 years, and CSBP Fertilisers has been there every step of the way. Part of Wesfarmers Chemicals, Energy & Fertilisers (WesCEF), we proudly display our Western Australian roots, yet firmly focus on the future.
We take pride in the role we play in supporting growers and rural communities. Our ability to fulfil our corporate vision – trusted to deliver the best for growers – is underpinned by our commitment to product quality, agronomic expertise, operational agility and the strong fabric we have woven in rural communities through long-term relationships and customer focus.
Sustainability is key to WesCEF's vision and we are committed to operating responsibly, ethically, and maintaining our commitment to safety, environmental stewardship, and to the communities in which we operate. In 2020 we refocused organisation-wide efforts towards climate-related opportunities and set an aspirational goal of achieving 'net zero' emissions in our operations by 2050.
The Opportunity
Our strategy is focused on providing customers with the best reliability, best experience and best advice and on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where our people are key to our success.
Reporting to the Sales Performance Manager in Kwinana, you will be responsible for leading the Customer Service Administration team in Kwinana. This includes contract administration, processing rebates and invoices, managing key accounts, and supporting our Sales and Account Managers selling Fertiliser.
Backed by our Kwinana Customer Service Administration team, you will ensure a commitment and achievement of customer service and customer experience goals. You will inspire a professional, collaborative and service-oriented team environment and train and aid the development of our employees as individuals and as a team.
You will also be responsible for driving a customer-centric approach by ensuring efficient use of our Customer Administration systems whilst also ensuring that questions and issues are resolved promptly. Your close and regular interactions with our customers will provide a unique viewpoint and enable our business to continuously improve the quality of programs and services we offer.
In addition, some of your responsibilities will include:
Coordinate the accurate administration and processing of product contracts; Ensure that customer accounts and orders are managed, entered and updated correctly; Provide supervision to the Customer Service Teams and support leadership roles, through delegation, monitoring performance, identifying training/development gaps and handling complaints; Provide Leadership and continuously improve professionalism and teamwork, provide clear guidelines of customer service and administration standards so that service levels and objectives are met; Ensure a safe workplace for all employees and customers by maintaining compliance with HSE management system standards. About you:
You are a team player, self-motivated, who values integrity and has a strong focus on safety. You will have demonstrated customer administration experience, with strong communication and interpersonal skills.
Ideally you will have had exposure to leading and managing a team, including roster scheduling, recruiting and development. In addition you possess:
Demonstrated track record of delivering results (achievement of administration goals, sales goals, or customer service outcomes). Strong MS Office literacy. Passion for people development and shared success. Strong organisational and time management skills to be able to effectively network across a variety of business areas. Ability to support a team through busy periods. Ability to analyse and interpret quantitative and qualitative feedback into a meaningful call to action to improve team performance. Relevant experience working in the Ag industry or operational environment is preferred but not essential. We're proud of how we develop and support our team, including offering flexible working hours. Therefore, when you apply, please let us know if you are seeking flexibility.
We value our employees by offering:
Competitive remuneration with allocation of Wesfarmers shares and participation in our annual incentive plan. Employer parental leave payment up to 18 weeks. Ongoing professional development and career opportunities across our diverse businesses and the Wesfarmers Group. Salary sacrifice opportunities, including novated lease vehicle packaging. Access to employee benefits across Wesfarmers including staff discounts at Bunnings, Kleenheat, Kmart, Target and Officeworks and Wesfarmers Arts sponsored events. Why WesCEF
This is an outstanding opportunity to build your career in line with our clear vision for growth. At WesCEF, we offer you the opportunity to build the career you want. We are looking for people who are excited by the challenges of our business and the variety this role offers. In return, we offer the recognition and rewards you deserve for making a real impact every day.
We are committed to building a positive and diverse workforce that is representative of the people who live in the communities where we operate. Fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. We welcome and encourage people from different backgrounds and particularly, Aboriginal and Torres Strait Islander people to apply.
Applications Close: Thursday 27 November at 7pm AWST
Our recruitment process considers your alignment to our company values and the requirements of the role. We also have several checks which may be conducted to demonstrate your suitability for the role including but not limited to psychometric assessment, police checks, medical, drug and alcohol testing, right to work check, qualifications, due diligence and/or reference checks.
We reserve the right to commence the recruitment process prior to the closing date. Therefore, it is recommended to apply as soon as possible.
Agency applications will not be accepted.
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