Wellbeing Support Advisor Apply
Locations: Sydney, New South Wales, Australia
Time Type: Full time
Posted on: Posted Yesterday
Job Requisition ID: R-17161
About Us: TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.
About the Role: Join our team as a Wellbeing Support Advisor at TELUS Health, where you'll play a crucial role in delivering exceptional service to our clients in New Zealand. As a first responder, you'll handle incoming calls, provide support to distressed individuals, and ensure accurate information is passed to our clinicians.
The Day-to-Day: Manage incoming calls and triage requests to ensure clients receive appropriate support. Calm distressed callers and gather essential details for effective assistance. Respond to client emails regarding our services and relay information to management. Maintain accurate records of client interactions and clinician details in our systems. Participate in quality improvement activities to enhance service delivery. Adhere to privacy legislation and company policies in all communications. About You: You have a strong ability to empathize with individuals facing mental health challenges and possess relevant administrative experience. Your communication skills allow you to interact effectively with diverse stakeholders, and you're committed to maintaining confidentiality and adhering to policies. A background in mental health, disability, nursing, or social work is desirable.
For You: Access to our internal Employee Assistance Program Access to our wellbeing program initiatives A fun, dynamic, positive team environment The health and safety of our team, customers, and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
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