Empowering people to stay a step ahead in life and in business.
INGWebsite Content Editor ING is a pioneer in digital banking and on the forefront being one of the most innovative banks in the world. As ING we have a clear purpose that represents our conviction of people's potential. We don't judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realize their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers.
About the roleAre you a digital content guru? ING Australia's Digital Channels Growth and Optimisation team are recruiting for a Website Content Editor who is a passionate advocate for quality digital customer experience, has a genuine interest in the technology that provides that experience and is a competent self-learner.
This is an entry level job into the Digital and Assisted Channels Tribe within the Retail Bank at ING that will provide exciting long term career progression prospects! Ready to do your thing?
What You'll DoManaging and prioritising incoming content update requests for ing.com.au, Adviser and Broker sites (front end changes).Maintain a backlog of customer experience and performance improvements/fixes.IT fault management – working with Service centre and Contact centre to identify faults.Regular Content audit support – regular reviews, updates and record keeping.Coordinate publishing requests that are intended to go live outside of business hours delivery teams.What We're Looking ForProven experience in front end coding of websites with HTML and CSS – excellent HTML skills are essential. JavaScript coding a plus.Understanding of web and mobile development frameworks and technologies.Experience using Excel for data analysis and PowerPoint for communicating ideas.Relevant education (courses) in IT, digital, web development or design.Strong communication skills and the ability to communicate with an array of stakeholders.What's in it for you?Discounted ING Health Insurance.An additional Rest Day to support your wellbeing.An IMPACT day to volunteer on approved sustainability activity to give back to our community.What you'll be responsible forMarketing analytics and reporting: Collect, analyze, and report on metrics to determine the success of marketing efforts and return on investment.
Copywriting and Content Creation: Write compelling content in line with the brand's voice to achieve key goals, including awareness, ranking, and conversion.
Content Development: Build and manage a rich content calendar that attracts the relevant audiences.
Skills you'll needCollaboration: Works with others by being open, clear in communication and listening to achieve goals.
Written communication: Writes in a clear and structured format to convey information and ideas effectively to a target audience.
Attention to detail: Accurately identifies and rectifies discrepancies or errors that exist in information and deliverables.
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