Job Description:
Capital One Financial is seeking a motivated and detail-oriented Web Chat Assistant to join our team on a part-time basis, working from home in Perth, Western Australia. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in the financial industry.
Responsibilities:1. Provide exceptional customer service via web chat, addressing customer inquiries and issues promptly and accurately2. Assist customers with account inquiries, financial transactions, and troubleshooting technical issues3. Utilize critical thinking skills to analyze customer needs and provide personalized solutions4. Maintain a high level of accuracy and attention to detail when inputting customer data and processing requests5. Collaborate with team members and managers to resolve complex customer issues efficiently6. Stay up-to-date on Capital One Financial products, services, and policies to provide accurate information to customers7. Meet or exceed key performance indicators relating to customer satisfaction, response times, and efficiency8. Contribute positively to a collaborative and dynamic work environment, embracing change and challenging situations with resilience
Requirements:1. Energetic and resilient personality with a positive attitude towards customer interactions2. Strong attention to detail and ability to multitask effectively in a fast-paced environment3. Excellent communication skills, both written and verbal, with a strong focus on customer satisfaction4. Critical thinking skills to analyze customer needs and provide effective solutions5. Ability to work independently and as part of a team, with a strong sense of self-motivation and initiative6. Proficient in basic computer skills and comfortable navigating web-based applications7. A minimum of 1 year of experience in a customer service or related role is preferred, but not required
Benefits:1. Paid Time Off (PTO) for work-life balance2. Retirement plan options for long-term financial security3. Training and professional development opportunities to further your career growth
Working Environment:At Capital One Financial, we thrive in an environment that embraces and navigates change seamlessly. We encourage our team members to adapt to new challenges and opportunities, fostering a culture of continuous learning and growth.
Deadline to apply: ********
Equal Opportunity Statement:Capital One Financial is an equal opportunity employer and prohibits discrimination based on race, color, religion, national origin, age, gender, sexual orientation, disability, or any other protected status. We are committed to creating a diverse and inclusive workforce where all individuals are respected and valued for their unique perspectives and contributions.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
