**Job Title:** Web Chat Assistant
**Company:** SanDisk
**Location:** Perth, Western Australia, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
SanDisk is seeking a dynamic and motivated Web Chat Assistant to join our team in Perth. As a part-time member of our customer support team, you will play a crucial role in providing exceptional service to our customers through online chat. This is an excellent opportunity for individuals looking to kickstart their careers in customer service and technology. If you are independent, hardworking, and enthusiastic about helping others, we encourage you to apply!
**Key Responsibilities:**
- **Customer Engagement:** Respond promptly to customer inquiries via web chat, ensuring a positive and helpful experience.
- **Information Provision:** Provide accurate information about SanDisk products, troubleshooting common issues, and guiding customers through inquiries.
- **Problem-Solving:** Address customer concerns effectively, using emotional intelligence to understand and empathize with their situations.
- **Documentation:** Maintain detailed records of customer interactions and feedback to improve service quality and identify trends in customer needs.
- **Collaboration:** Work closely with our customer service team and other departments to resolve complex inquiries and fulfill customer needs.
- **Continuous Learning:** Engage in training and professional development opportunities to enhance your knowledge of products and services.
- **Feedback Implementation:** Suggest improvements to existing processes based on customer feedback and personal experience in order to enhance overall customer satisfaction.
- **Initiative and Creativity:** Contribute ideas and innovations that could lead to improvements in customer interaction and service delivery.
**Qualifications:**
- A high school diploma or equivalent (pursuing a degree in communications, marketing, or a related field is a plus but not a requirement).
- Strong written communication skills with an emphasis on clarity and professionalism.
- **Personality Traits:** Must be independent, hardworking, and possess the ability to self-motivate and manage time effectively.
- **Soft Skills:** High emotional intelligence to better relate to customers; creativity in problem-solving and service delivery.
- Basic computer skills and familiarity with digital communication tools; experience with online chat systems is an advantage but not mandatory.
- A strong desire to learn and grow within the customer service field.
**Benefits:**
- Employee discounts on SanDisk products.
- Life insurance and other career-related benefits.
- Parental leave ensuring support during family growth.
- A work environment that encourages a spirit of exploration and taking calculated risks for professional and personal growth.
**Working Environment:**
At SanDisk, we foster a collaborative and innovative work environment where your contributions are valued, and you are encouraged to explore new ideas. We take calculated risks to push the boundaries of technology and customer service, making it a dynamic place to develop your skills.
**Application Deadline:**
Please submit your application by October 16, 2024.
**Equal Opportunity Statement:**
SanDisk is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
