Strategic Innovation and Development | Administration
Customer Relations Officer
Most of us want to know we're doing work that matters. But a lot of us struggle to build careers that allow for it, so we end up working long hours in demanding roles.
At Warrigal, you'll get to swap the hustle for a career with purpose. One that makes a positive difference to the lives of older people and their families.
For us, there's no greater honour. When we bring joy and quality of life to older people, we give them the dignity, community, and belonging they deserve. We allow them to enjoy better quality time and build lasting memories with their families, and we create a society that celebrates and respects aging.
No matter your role at Warrigal, each one of us is contributing to this legacy, ensuring it's passed down from generation to generation.
The opportunity
The Customer Relations Officer will play a vital role in supporting our Customer Relations Team through a variety of administrative tasks. Your responsibilities will include assisting with contract preparation, managing customer inquiries, and providing occasional support at the front reception. You'll also help with database management and word processing, ensuring a smooth and efficient experience for both internal and external customers. We're looking for someone with a friendly, solution-focused attitude who is eager to contribute to a supportive, team-oriented environment. Training and guidance will be provided to ensure you succeed in this rewarding role.
This role will require occasional travel to other Warrigal locations, so flexibility and a willingness to move between sites is essential.
The benefits | Recognising your value
Hourly rate – $37.06 - negotiable on experience + packaging benefits + super Not For Profit salary packaging benefits – pay up to $18,550 less tax per year, meaning more money for you Career break schemes, additional purchased leave and more Commitment to ongoing professional and career development Subsidised access to your local gym and 200+ more across the country with a Fitness Passport 24/7 access to mental, physical, social and financial support via the LifeWorks app The requirements | What it takes to do this work
Substantial experience in office administration Strong customer service skills with the ability to handle inquiries professionally and efficiently A good understanding of office and administrative processes, including data entry tasks Excellent communication skills, both written and verbal, with the ability to engage effectively with others A compassionate approach toward older people and their families Ability to connect and build positive relationships with a diverse range of customers, both internally and externally Proficient computer skills, including working knowledge of MS Office, with an understanding of computer hardware and basic troubleshooting Capable of working independently while being an active and effective team member Awareness of workplace health and safety (WHS), privacy, and equity principles A valid NSW driver's license Do work that matters to you
This is your chance to do work that matters, and make a meaningful difference to the lives of Australia's older community – now and in the future.
JOIN US AND BE THE DIFFERENCE
We encourage Aboriginal and Torres Strait Islander people, workers of all abilities, ages and people from culturally and linguistically diverse backgrounds to apply and join our community.
Are you keen? Then don't delay applying. We review applications as we get them and will close the vacancy once we find the right person.
Got questions? You can contact but please don't send applications through email – we can't accept them.
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