Warranty & Technical Support Team Member - Frame & TrussAt Bunnings, you'll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.
About the role: Bunnings Frame and Truss are now looking for a Warranty & Technical Support Team Member to join the friendly Warnervale or Hallam Frame & Truss team. With huge investment in our F&T operations, excellent training, and development strategies plus future growth opportunities across the Bunnings Group, now has never been a better time to join the Bunnings Frame & Truss team.
As a Warranty & Technical Support Team Member, your role will provide aftersales service to our Frame and Truss customers. You will be an investigator, an organizer, and provide the Best Experience to our customers when something is not quite right. Your ability to understand building plans and the manufacturing process from technical drawings to production and delivery of F&T products will serve you well in this unique and varied role. You will be quick to react to internal and external stakeholders while you provide solutions with a focus on warranty, administration, and resolving structural build issues. You will be supported by our Technical & Production teams, and whilst building knowledge is preferred, we can teach.
You can expect to work with Microsoft products, Salesforce software, and be joining a growing team of 4-6 Warranty & Technical Support Team Members. With the rapid expansion of F&T manufacturing across Australia, the Warranty & Technical Support role can offer pathways into leadership roles, detailing, estimation, technical solutions, and many more.
What's involved: Provide monthly reporting, generate purchase orders, and action credits.Coordinate site inspections and measurements when required.Liaise between sales, technical, and production/despatch departments.Document and record agreements.Who we're looking for: As a Warranty & Technical Support Team Member for Frame and Truss, you will be a highly driven individual with an ability to understand building plans and manufacturing processes. You should be proactive, organized, and possess strong time-management skills while being able to develop relationships through excellent customer communication, both written and verbal. You may have come from a previous customer service or warranty-focused environment, either face-to-face or phone-based, and while building knowledge is not essential, an interest in construction, engineering, or DIY is advantageous.
You'll need: A genuine passion for customer experience.The ability to approach, connect, and confidently interact with customers and teams.An eagerness to learn about products and services.To act with integrity, be safe, and do your best.If this sounds like the role you have been looking for, or you need further information, get in touch today or click Apply Now.
You'll be part of a workplace where you'll feel like you belong. There's so much on offer when you're part of our Bunnings team with benefits including:
Our flexible and informal work environment which helps bring balance between work and home.Team discount at Bunnings, OnePass, and with other Wesfarmers retailers including Kmart, Target, Officeworks, and Catch.Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.12 weeks paid parental leave, regardless of gender, annual flu vaccinations, and health checks.The opportunity to create a real difference in your local community and environment.Join us and experience Bunnings from the other side of the counter.
Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.
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