Architectural Designer Products (ADP) is an Australian family-owned business, established in 2001. We are proud to be Australia's largest and most innovative bathroom furniture manufacturer. As we prepare for the new year, we are opening up multiple opportunities across our business. This is your chance to be part of our growth and success in 2025. Shortlisted candidates will be contacted in January 2025. The Role We are seeking a reliable person to join our Warranty team. Based at our Head Office in Unanderra, you will be responsible for providing the best possible after-sales care and support to all ADP Business Customers.
Key responsibilities include, but are not limited to: High volume data processing and management of tickets in Hubspot.Identifying issues impacting customers and providing resolution.Fact finding and problem solving.Responding to queries via phone and email.Some of the benefits of working for ADP include: Regular rewards and recognition for top performance and commitment to our values.Casual Fridays, Morning Tea & Monthly BBQs.Birthday Leave – an extra day off to enjoy your birthday.Access to ADP's Employee Assistance Program (EAP).About You Personal Attributes Critical thinking with an ability to think outside the box.Natural problem-solving ability.Keen eye for detail and advanced data processing skills.A sense of urgency, with the ability to multi-task and prioritise duties.Exceptional communication skills.A positive attitude with a focus on achieving results.Proven ability to complete daily tasks to a high standard.Intermediate computer skills with proficiency in Microsoft Office suite.Strong computer/data entry capabilities and ability to work across multiple systems.Strong interpersonal skills and a pleasant phone manner.Knowledge of bathroom products is an advantage, but not essential.Experience with Hubspot.Demonstrated customer service experience and confidence in dealing with customers on the phone.How do your skills match this job? Sign in and update your profile to get insights.
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