Traralgon Automotive Group Careers Traralgon Automotive Group offers a diverse range of exceptional career prospects spanning various sectors within the organisation, encompassing roles from sales personnel to managerial positions.
Moreover, promising avenues are available for scholars, recent graduates, and apprentices to explore.
Central to our dealership's ethos is the extended duration of service our employees enjoy, underscored by an unwavering commitment to fostering and sustaining professional growth for our personnel throughout the entirety of their careers.
Warranty Clerk – Automotive About the Role As part of the Tony White Group, Traralgon Automotive Group is a successful, multi-franchise Dealership, located within the friendly Gippsland community – on the high-profile Princes Highway – East of Melbourne. With the desirable brands of Toyota, Hyundai, Nissan & SsangYong being sold and serviced from the high-profile highway site; with its mix of quality Franchises, strong team culture, and the backing of one of Australia's largest, privately-owned Dealership groups, this substantial business is a leading vehicle retailer in this exciting region.
We have a fantastic opening for an enthusiastic, energetic, and talented Automotive Warranty Clerk to join us in this exciting time.
Prior experience as an Automotive Warranty Clerk with experience using TUNE will be highly regarded. Responsibilities The Warranty Administrator's most important duty is compliance. Reporting to the Service Manager, this position is a key member of the Dealership Service Department and is responsible for all documentation regarding repairs under warrantable circumstances, while also providing assistance to the Service Advisors and attending to Customers queries. They must verify the absolute accuracy of all claims on a Manufacturer, to ensure that the Dealership is not subject to any disputes and subsequent recovery of warranty payments. Essential responsibilities include:
Working closely with the Service Manager, Service Advisors, and Technicians to ensure accurate recording of warranty repairs. Preparing, submitting, and following up all warranty claims and reconciliation documents for the Service Department. Maintaining thorough knowledge of Manufacturers' warranties and interpreting warranty information and policies to the Service Department and Customers. Processing all warranty paperwork to ensure proper documentation and verifying criteria required by the manufacturer. Determining validity of warranty claims. Costing warranty repairs, account reconciliation, and preparation of repair orders. Processing and submitting warranty claims. Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution. Reconciling all warranty receivables and working with the accounting department to obtain payments. Liaising with workshops and customers on vehicle warranty, parts warranty, and warranty claim entitlements. Supporting service campaigns and other promotional activities, in line with Manufacturer and Customer expectations. Ensuring warranty claims completed in accordance with warranty terms and conditions. Effectively liaising with the Workshop Foreman, Technicians and Service Advisors to ensure we provide the best service to our customers – both external and internal. Skills & Experience Previous experience working as a Warranty Clerk within the Automotive Industry is essential, ideally within a multi-franchised dealership. Full work rights in Australia. Mechanical knowledge would be advantageous. Strong interpersonal and communication skills. Strong organisational skills with the ability to prioritise. Excellent attention to detail and following processes. Ability to provide great customer service and great phone skills. Effective conflict resolution skills to facilitate positive outcomes in a timely manner. Ability to work within a team environment with a can-do attitude. Benefits A permanent full-time position with the financial security of a substantial, well-established Company. Significant opportunity for Career development. Remuneration and benefits, including an attractive salary, will be commensurate with experience. A collaborative team environment that values excellence and is committed to Customer care. Supportive environment with ongoing feedback and guidance to ensure you succeed. If you have the required expertise and aspire to work with the best in the industry, please apply – in strict confidence – with a Covering Letter and Resume via this Seek ad.
Please note: We conduct reference checking, pre-employment medicals & AFP Criminal record checks. Applicants who do not have the required skills and/or experience will not be considered. Applicants must be physically in Australia and must be an Australian or New Zealand citizen or hold a permanent residency visa. We are an equal opportunity employer, supporting gender equality, and workplace diversity.
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