PHS Warner Howard – Telesales Account Manager Tamworth £24,150.00 OTE £34,000.00 Full time, hybrid working, permanent position. Great hours (Monday – Friday, no weekends or evenings) The Purpose of the role: Manage and deliver growth from a designated set of Telesales accounts. Responsible for managing the customers' day-to-day requirements as well as developing the accounts by identifying, creating, and closing new product opportunities and selling promotions. Retaining or increasing margin in line with business requirements. You will be required to increase average order value, margins, and order quantities to customers within PHS Warner Howard database. Building excellent relationships with your customers, understanding their requirements you are responsible for overcoming any daily obstacles to ensure the customer is retained and happy with our products and services.
Key Tasks: Plan and prioritise personal sales activities and customer contact towards achieving agreed targets and general productivity. Understand customer needs and requirements to identify opportunities to build pipelines and close deals. Contribute towards business targets and profit by meeting and/or exceeding set targets as an individual and contributing to the team. Retain current account portfolio to ensure all customers are still trading with us regularly. Respond to customer enquiries efficiently and within timescales. Use excellent telephone and communication skills when talking to both external and internal customers, using appropriate propositions and ethical sales methods with a view to achieve objectives and business growth. Use internal customer contact tools and systems to manage the day-to-day running of your data and ensure systems are always maintained and updated. Embrace methods of working practice and development of a 'can do, will do' approach. Adopt best practices within the team, sharing and highlighting areas where the team and our customers can benefit through different ways of working. Knowledge, experience and skills required: B2B experience in Internal Sales, Telesales or appointment setting. Excellent verbal and written communication skills. Ability to demonstrate a good understanding of the business and engage at all levels. Ability to prioritise and work on your own initiative. Use personal judgement to develop effective and constructive solutions to overcome challenges. Confidence in negotiating and decision making. Ability to challenge constructively where required. Must be computer literate – Microsoft Packages. In return for your commitment and expertise as a Telesales Account Manager at phs Group… A competitive salary of £24,150.00 OTE £34,000.00 with uncapped commission. Hybrid working. An extensive induction programme, excellent ongoing training, and development. Great working hours Monday to Friday, no weekend or evening working. We offer accredited ILM Management training in-house and externally. Amazing savings with phsPerks.com which provides discounts including major supermarkets and retailers. Holiday buy and sell scheme. Free parking onsite that will save you a fortune. Pension Scheme. If you want a career with a well-established company, where you'll be appreciated for the quality of your work, we would love to hear from you.Apply now.
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