Work type: Part Time (Permanent) 30.00 hours per week
Schedule: Positions cover shifts Monday to Friday, 7.30am to 6.00pm and rostered Saturdays, 8.00am to 1.00pm
About us
QML Pathology is part of Healius Limited, one of Australia's leading healthcare companies, synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners.
About the role
We are seeking an individual who is highly motivated to become part of a passionate and engaged team. Your key responsibilities will include, but not be limited to, the following:
Answering incoming calls from patients
Making outgoing calls to patients and/or their carer to communicate their results and warfarin dose instructions
Other discussions will relate to changes to medical history, and/or other medications; discussions with patient pre and post procedures, and hospital admissions
Accepting new patients registered into the Warfarin clinic and obtaining a full medical history from doctors and hospitals
Liaising with doctors, hospitals, pharmacies, and nursing facilities
General administration tasks and managing patient files
About you
To be considered for this position, you will need to have a great blend of skills, including:
Excellent telephone manner and skills
Knowledge and understanding of medical terminology
Strong customer service focus
Excellent communication skills
Ability to work well within a team environment
Must be a cohesive and contributing member of the team and display positive attitudes towards achieving outcomes
Strong time management, interpersonal and organisational skills
Able to analyse, consider, and solve problems
General office, computer, and administration skills
Sound knowledge of Microsoft Office Suite
A willingness to adhere to departmental and organisational policies and procedures
Benefits and Wellbeing
As part of working for Healius, you will have access to a range of benefits including:
A marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
Corporate health insurance discounts, banking benefits and novated leasing consultations.
An e-learning platform with access to a library of courses and learning paths.
An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
Fitness Passport – access fitness centres across Australia at a subsidised rate
Career growth opportunities across the Healius network
Being a part of a large ASX-listed organization focused on delivering positive outcomes to all Australians
Our commitment to diversity and inclusion
QML Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.
Healius is committed to supporting Veteran Employment - Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.
QML Pathology is committed to providing a safe working environment and taking all reasonably practicable steps to ensure that its people and the community are protected against vaccine-preventable diseases.
How To Apply
Please click the 'Apply Now' button to complete the pre-screening questions and submit your application.
If you would like further details please email ******.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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