Warehouse Team Leader (Outbound)Pet Circle is Australia's fastest growing pet eCommerce retailer. We service customers across all states within Australia to deliver their pet needs straight to their door!We are looking for a Warehouse Team Leader for our Outbound team to join our growing distribution centre team in Crestmead, QLD. This role will assist the Warehouse Manager by helping with keeping the team focused on their tasks. You will be dedicated to motivating your team to achieve daily targets, maintaining high standards of quality, and promoting a safe working environment. This role will help facilitate all staff members in hitting KPI's to benefit the customer and provide coaching to staff members that will help ensure the operation continues to run smoothly at all times. Tasks will include but aren't limited to packing and dispatch of customer's orders with a focus on quality and promoting efficiency.The expected hours for this position will be 10am-6pm Monday to Friday and you will be based onsite in Crestmead, QLD.What you'll be doing...Lead by example with the team and motivates not just through words but actionsEnsure that staff are adhering to all safety and Work Health and Safety (WHS) policiesManage the team effectively to move staff into different areas depending on volume and needs of the businessOversee the packing and picking team to ensure KPI's are hitManage the dispatch team to ensure safe and efficiently wrapped pallets are stacked and limits mixed pallets for STWork with the supervisor to make sure there is a continued coaching of all staff as well as cross trainingHave a customer-first attitude by making packfast at 24 hours is 98%, packfast at 48 hours is at 98% and NDD is at 100%Manage employees to ensure they're effective and promoting a positive cultureAdjust daily the roster and staff hours to ensure accuracy of reportingAssisting the business by being flexible with roster/work hours and helping cover other Team Lead/Supervisors in their absenceWork with the Customer Experience (CX) team to notify them of any issues in regards to OOS or delays in ordersAssisting Pet Circle through the timely and accurate reportingEnsure Cor Compliance at all timesEnsure all ST pallets are correctly labeled, placed and moved to the dock in a timely mannerEnsure all AP ULD's are clearly labeled with correct dates and weightsYour Ideal Skills and Experience...Experience in a similar team leader role in a fast-paced warehouse environmentProven ability to work collaboratively with individuals and in cross-functional teamsThe ability to keep your finger on the pulse by supervising your team over a large work space, and always monitoring team's performanceExcellent verbal and written communication skillsSafety focused with general knowledge of WHS policies and proceduresHigh attention to detail and confidence to execute decisionsCan do attitude, reliability, commitment and a strong work ethicAbility to work in a high-pressure, fast-paced environmentForklift License desirablePet Circle Benefits...Above Award paySafety-first cultureFree parking onsiteOvertime and weekend work availableStaff discount on all of our pet productsFree weekly lunchesWork with an amazing group of Operations ManagersWe have an incredibly passionate team, a leading brand, 700,000 customers and growing, and we're only just getting started!At Pet Circle, candidate experience is of utmost importance. We have been recognised as a 2022 Circle Back Initiative Employer and we commit to responding to every application.Belong at Pet CircleOur unique expertise unites us to achieve our goal of helping pet parents, pet better. We value diversity in all forms and perspectives, always. Our global team are highly valued for all that they offer, we listen to each other and create a humble and inclusive environment for all to thrive. No matter your background, please apply if our roles ignite an excitement in you to bring your full self to work each day.
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