Darrell Lea Rowville is looking for a Warehouse Manager responsible for managing the day-to-day operation of the warehouse, logistics, and customer service while working closely with the Site Manager. This includes ensuring that customer orders are picked, dispatched, and invoiced correctly and in the most cost-effective manner. The warehouse should be organized with efficient processes for receiving, storing, picking, and customer service to deal with all inquiries and issues in a timely manner.
KEY ACCOUNTABILITIES & RESPONSIBILITIES Ensure the full and timely dispatch of all customer orders, including transport management and invoicing. Maintain and improve warehouse processes for receiving, storage, picking, and sorting. Liaise with production regarding the estimated time of arrival for out-of-stock and new products, rationing/supply issues, and production schedules. Export and Wholesale Team – Ensuring all Export, Grocery, and Route orders are dispatched as per requirements. Ensure correct freight and additional charges are costed correctly. Arrange and ensure cost-effective transport for all customer orders. Measure and report on picking statistics, error rates, and pallet movements. Control and manage all aspects of inventory management. Ensure clear communication between the accounts and customer service departments for the release of held orders, opening and updating of new accounts, credits, proof of deliveries, etc. Accurate and timely preparation and submission of all relevant documentation, e.g., orders, credits, QA complaints, invoices, connotes, Chep dockets, etc. Maintain and improve quality, food safety, and hygiene within the area of responsibility and take corrective action in response to quality, food safety, and hygiene non-compliance. Identify and raise risk management and OHS issues on an ongoing basis in relation to the area of responsibility to ensure that risks and OHS issues are identified and addressed in a timely manner. QUALIFICATIONS & EXPERIENCE 5+ years of experience working within a similar role. Previous management experience of a team. Excellent interpersonal, written, and verbal communication skills. Intermediate Microsoft Office and Excel skills. Experience working with carriers to ensure +98% DFICOT. Demonstrated experience using a warehouse management system. PERSON SPECIFICATION Accuracy and attention to detail. Exceptional problem-solving skills. Sense of urgency, deadline-driven with good organizational skills. Strong negotiation skills with the ability to influence and collaborate with all internal and external stakeholders. Excellent time management skills, ability to be proactive, juggle multiple projects and priorities, and work in a hands-on environment. Ability to work both independently and within a team. BENEFITS Competitive salary on offer. Onsite parking. Access to I Am Here – our mental health and wellbeing initiative. $25 monthly voucher to spend at our onsite retail store. Darrell Lea is a dynamic business that values respect, honesty, accountability, and teamwork. We are committed to creating a safe and inclusive environment.
If you are a team player looking for a rewarding role in Rowville, please click on the Apply Now button.
Applicants must have appropriate working rights.
Please note that only shortlisted candidates will be contacted.
Location: Rowville, VIC, Australia
Industry: Procurement, Manufacturing & Transport
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