Job Category: Administration, Customer Service
McGregor Gourlay is one of the most dynamic privately owned rural services companies in Australia, employing over 150 staff across 17 branches located across North West NSW, the NSW Northern Rivers, the Darling Downs and the South West QLD Border Regions serving the townships and surrounding areas.
We offer a highly customer-focused approach with our team working closely with our clients, whilst partnering with leading service providers.
We offer a wide range of services to our customers and specialize in chemical, fertiliser, seed, agronomy services, rural merchandise, livestock, property, and water equipment, to ensure customers have what they need, when they need it.
With a history of over 125 years of service, the McGregor Gourlay team is at the forefront of agriculture, with an outstanding level of experience across a wide range of cropping environments, to assist our customers pioneer production into new areas across the region and maximize the potential of their cropping and livestock operations.
Job DescriptionAt McGregor Gourlay, we are seeking a dedicated individual to join our team in Bellata.
This is a permanent, full-time position with the opportunity to be in a diverse role to support the team with the general Branch operations including in the yard, warehouse and being involved in logistics activities.
Your main responsibilities will include:
Providing outstanding customer service by responding to inquiries and addressing customer concerns in a professional and timely manner.Assisting customers with product selection, pricing information, and product availability to meet their specific needs.Supporting the team with processing sales orders and deliveries to ensure efficient and accurate fulfillment of customer requests.Engaging with customers through various communication channels, including phone, email, and in-person interactions.Maintaining up-to-date knowledge of products and seasonal factors to provide accurate information to customers.Collaborating with internal teams to resolve customer queries and improve overall customer satisfaction.The successful candidate will possess excellent communication skills, a strong customer focus, and the ability to work effectively within a team.
A passion for delivering exceptional service and the capability to thrive in a fast-paced environment are essential for this role.
If you are looking for an exciting opportunity to be part of a dynamic team and contribute to the success of McGregor Gourlay, we encourage you to apply for this position.
Desired Skills and ExperienceExcellent communication and interpersonal skillsProven experience in providing exceptional customer serviceAbility to work effectively in a team environmentStrong organisational and time management skillsProficiency in using computer systems and software for data entry and processing ordersKnowledge of agricultural merchandise or willingness to learn about itProblem-solving abilities and a proactive approach to addressing customer inquiries and issuesFlexibility to adapt to changing priorities and work schedules
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