ITC Operations Manager (Identified Role) Elermore Vale, Newcastle, Maitland & Hunter NSW
Child Welfare, Youth & Family Services (Community Services & Development)
Wandiyali is a Newcastle-based Aboriginal and Torres Strait Islander community Organisation. Our services operate throughout Newcastle, Lake Macquarie, Hunter Region and Port Stephens.
The aim of Wandiyali and its services is to 'Keep our Culture Strong'. We do this by focusing our services on children, families, strength, Culture, and community.
Are you looking for a meaningful career that makes a difference in the world within a growing Organisation and not just a job?
Are you passionate about supporting children and their families to thrive? Are you looking for a workplace with a collaborative and supportive culture that encourages and practices work-life balance to promote well-being for all team members?
Then this may be the job for you!
The Opportunity Wandiyali is seeking an experienced and dedicated ITC Operations Manager to oversee and support our Intensive Therapeutic Care programs with a strong focus on Cultural integrity, child-centred approaches, and workforce development. This role is pivotal in ensuring high-quality, trauma-informed therapeutic services for children and young people.
In this role, you will guide and coordinate a team of House Managers, ensuring they have the tools, support, and guidance needed to excel in their roles. You will be instrumental in managing programs, budgets, human resources, and stakeholder relationships, while fostering a culturally safe and responsive environment for young people and staff.
Key Responsibilities Support & Client Outcomes: Promote a child centred and Culturally sensitive approach to care, ensuring young people receive stable, ongoing support tailored to their individual needs. Program & Performance Coordination: Facilitate best practice service delivery by embedding systems and processes that enhance efficiency, maintain quality standards, and prioritise the voices of children and young people. Workforce Development: Mentor and support the youth work team to enhance therapeutic practices and professional growth. Coordinate training, reflective practice, and supervision to build staff skills and resilience. Foster a positive and inclusive workplace culture that emphasizes staff wellbeing and continuous improvement. Cultural Integrity: Ensure all services honour and integrate Cultural values, traditions, and practices, creating safe spaces that foster identity, connection, and healing for young people. Financial Oversight: Manage services within budgetary constraints, ensuring effective allocation of resources to support client and program outcomes. Stakeholder & Team Engagement: Build strong, culturally respectful relationships with internal and external stakeholders while working collaboratively with multidisciplinary teams to achieve service excellence. Risk Management: Act as a key escalation point to address and prevent risks, ensuring decisions align with the best interests of the children, young people, and workforce. Participate in an after-hours/On Call support roster. Regulatory Compliance: Ensure adherence to organisations policies, statutory regulations, funding agreements, and accreditation standards. Systems Development: Coordinate the implementation of operational and administrative systems to support effective program management. The Benefits As a Wandiyali PSP ITC Operations Manager, you will benefit from additional career development support including:
12 weeks induction. Ongoing training and opportunities for career advancement. After the initial induction period, work from home options may be agreed. You will be supported to maintain family connections and well-being through:
5 weeks of annual leave. Option to take 1 day of accrued time off leave per month. Time off in lieu arrangements. You will also have the option to reduce tax and cost of living expenses through:
Salary Packaging of up to $15,900 each FBT year. Meal and Entertainment Salary Sacrifice of up to $2,650 each FBT year. Employee Benefits programs providing discounts on a large variety of consumer services and products. If you are looking for a career that is dedicated to truly making positive change and you have experience working with Aboriginal children, young people, families, or communities we would like to hear from you.
How to Apply For this position please attach:
A cover letter introducing yourself, and the below; Significant experience in overseeing multi-site, multidisciplinary programs and services in Out-of-Home Care, preferably in ITC or other residential settings. Proficiency in quality assurance, regulatory compliance, operational efficiency, service delivery and financial management. Expertise in child-centred, trauma-informed, and Culturally responsive care practices. Strong ability to support and develop a diverse workforce. Closing date: Friday 3rd January 2025
Please note applications may close earlier than the stated date if a suitable applicant is found.
An applicant's race is a genuine occupational qualification and is authorised by Section 14(d) of the Anti-Discrimination Act 1977 Minimum Requirements: Tertiary qualifications in Community Services, or a related discipline. Aboriginal or/and Torres Strait Islander, Culturally confident and able to demonstrate knowledge and experience working with Aboriginal and Torres Strait Islander people in community. Significant experience in overseeing multi-site, multidisciplinary programs and services for vulnerable populations. Demonstrated experience in Out-of-Home Care, preferably in ITC or other residential settings. Proven ability to manage services and programs within a budget. Expertise in child-centred, trauma-informed, and Culturally responsive care practices. Strong ability to support and develop a diverse workforce. Effective communication, stakeholder engagement, and organisational skills. Competence in quality assurance, compliance, and operational excellence. #J-18808-Ljbffr