Who we are The Ghanem Group is recognised for our exceptional service, hospitality, and ability to create unforgettable dining experiences in cutting-edge designed venues. Ghanem Group operates several award-winning venues in Brisbane and Melbourne, most notably the multi-award-winning Blackbird Bar and Grill and Donna Chang.
The Venue Led by Executive Chef Jake Nicolson and Head Chef Lyndon Tyers, our kitchen highlights a selection of premium, distinctive, and elusive ingredients, crafting a constantly evolving menu inspired by both Sichuan and Cantonese culinary traditions. Employing a primal approach to cooking with fire, our wood-fired oven and open-flame grill utilise naturally aromatic wood, smoke, and slow-burning charcoal to deliver an exceptional roasting and grilling experience. In our live display tanks, you'll find a diverse array of locally sourced, sustainable seafood, featuring seasonally available catches like Giant QLD Grouper, Mud Crab, Southern Rock lobster, and Greenlip Abalone.
Opportunity The Waiter/Waitress is responsible for providing exceptional customer service from the initial greeting of a customer to close out of their bill. They must meet all reasonable requests of the customer acting as the primary contact for the customer's dining experience. The Waiter/Waitress has a direct reporting line to the Venue Manager. During shifts, the Waiter/Waitress is also accountable to the Floor Supervisor.
Key to your success will be your demonstrated experience in the following areas: Greet and escort customers to their tables, providing excellent customer service to guestsPresent menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)Prepare tables by setting up linens, silverware and glasses and maintain a tidy dining area for customersInform customers about the day's specials Offer menu recommendations upon requestUp-sell additional products when appropriateTake accurate food and drinks orders, using a POS ordering software, order slips or by memorization Communicate order details to the Kitchen StaffServe food and drink orders Check dishes and kitchenware for cleanliness and presentation and report any problemsDeliver checks and collect bill paymentsCarry dirty plates, glasses and silverware to kitchen for cleaningMeet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)Follow all relevant health department regulations Successful candidates will have at least 2 years of experience in a similar role and environment, coupled with the following skills and attributes: Proven work experience as a Waiter/WaitressHands-on experience with cash register and ordering information system POSBasic math skillsAttentiveness and patience for customersExcellent presentation skillsStrong organizational and multitasking skills, with the ability to perform well in a fast-paced environmentActive listening and effective communication skillsAbility to work as part of a teamOffer
You will be joining a company that wants you to succeed, we offer:? ?
Career and development opportunities, learning from the bestCompetitive award rates for our casual staff Flexible working hours to suit your lifestyleAmazing discounts at our venuesTo learn more about this role, submit your application.
Please note that only candidates who have full working rights in Australia will be considered for this opportunity. Brisbane, QLD, 4000